Poker Host

Monarch Casino Resort Spa Black Hawk; Colorado; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

PTO

Tuition Reimbursement

Free Meals

Parking

Job summary

Monarch Casino Resort Spa in Black Hawk, CO invites team members to join a luxury gaming and hospitality experience. Responsibilities include protecting assets, handling cash and chips, assisting guest services, taking and placing food orders, and maintaining data with Excel and Word.

We offer extensive benefits including PTO, holidays, health insurance, transportation support, free meals, tuition reimbursement, uniforms, and career development. Equal opportunity employer.

Qualifications

• Excellent guest service and communication skills.
• Ability to deal with guests professionally and clearly.
• Strong mathematical ability for cashiering and chip handling.

Responsibilities

• Protect company assets and guard all assets.
• Assist the supervisor in guest service needs (host, cashier, player club cards, waiting lists).
• Take and place food orders with timely follow-up for accuracy.
• Handle cash and chip transactions accurately.
• Input data using computer; familiarity with Excel and Word.

Skills

Guest service

Communication

Mathematical ability

English language

Cash handling

Education

Dealing school completion

Tools

Excel

Word

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

• Protect company assets
• Maintain an accurate bank and ensure all assets are guarded and protected at all times.
• Assist the supervisor in the fulfillment of all guest service needs including host, cashier, creation of player club cards, and managing waiting lists.
• Must exhibit a positive attitude, professional demeanor, and an ability to communicate effectively with guests, co-workers, and supervisors.
• Taking and placing food orders with the necessary follow-up to ensure that the order arrives timely and is accurate.
• Must possess the skills to handle cash and chip transactions in an accurate and efficient manner.
• Competency with computer use for inputting data.
• Familiarity with Excel and Word a plus.
• Knowledge of all poker games.

Qualifications

• Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.
• Previous dealing experience or completion of dealing school required.
• Skilled in establishing and maintaining effective working relationships with staff and other departments.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Strong general mathematical skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.

• Successfully pass a pre-employment criminal background check and drug screen.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• 2 Weeks PTO at your first-year anniversary of employment
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com.

As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.