Sponsored Research Systems & Process Analyst

City of Hope; Duarte (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

City of Hope is seeking an Associate Research Business Analyst to improve and support the business processes and systems that power our sponsored research operations. This role reports to the Manager, Sponsored Research Systems, develops prototypes for system design, defines testing requirements, and assists with change management throughout the project life cycle.

The analyst collaborates with multiple stakeholder groups across offices to analyze needs, document requirements, and evaluate

Qualifications

• Bachelor's degree in business administration, Computer Science or relevant field is preferred.
• 1 to 3 years of experience as a system support analyst and process improvement or change management systems analyst position in a non-profit organization is preferred.
• Knowledge of computer hardware, software, and programming languages.
• Experience in data analysis and systems evaluation.

Responsibilities

• Understand and monitor sponsored research business and system processes, configurations, and troubleshooting, including grant management and effort certification systems.
• Collaborate with stakeholders at all levels to analyze needs and deliver business case analysis, process documentation/workflow diagrams, functional/business requirements, functional specifications, and use cases.
• Evaluate solution options, prioritize them on merit, and recommend the best option, while identifying impacted systems, processes, and users and analyzing usability and performance tradeoffs with developers and subject matter experts.
• Submit and follow up on helpdesk tickets, partnering with ITS to test patches and fixes before production, and ensure research system users' interests are communicated to stakeholders.

Skills

Data analysis

Systems evaluation

Change management

Troubleshooting

Education

Bachelor's degree (business administration or CS)

Tools

InfoEd

Job description

City of Hope is seeking an Associate Research Business Analyst to improve and support the business processes and systems that power our sponsored research operations. This role reports to the Manager, Sponsored Research Systems, develops prototypes for system design, defines testing requirements, and assists with change management throughout the project life cycle.

The analyst collaborates with multiple stakeholder groups across offices to analyze needs, document requirements, and evaluate