Associate Research Business Analyst

City of Hope; California; On-site; USD 70,000 - 100,000; Full time

Job summary

City of Hope is seeking an Associate Research Business Analyst to enhance and support the business processes and systems powering our sponsored research operations. This role reports to the Manager, Sponsored Research Systems and collaborates with the Office of Sponsored Research, CTSS, OSR, OFR, OTL, and ITS to implement system changes throughout the project life cycle.

The successful candidate will analyze needs, develop functional specifications, coordinate training, and prioritize production

Qualifications

• Bachelor’s degree in business administration or computer science or a related field is preferred.
• 1–3 years of experience as a system support analyst and process improvement/change management analyst in a nonprofit organization is preferred.
• Knowledge of computer hardware, software, and programming languages.
• Experience in data analysis and systems evaluation.

Responsibilities

• Understand and monitor sponsored research business and system processes, configurations, and troubleshooting.
• Collaborate with stakeholders to analyze needs and produce business requirements, specifications, and use cases.
• Evaluate options, prioritize improvements, and analyze usability and performance tradeoffs with developers and SMEs.
• Submit and track helpdesk tickets with ITS and coordinate patches and fixes before production.

Skills

Business Analysis

Process Improvement

Change Management

Data Analysis

System Troubleshooting

Education

Bachelor's degree (Business Admin/CS)

Tools

InfoEd

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

City of Hope is seeking an Associate Research Business Analyst to improve and support the business processes and systems that power our sponsored research operations. This position reports to the Manager, Sponsored Research Systems. The analyst develops prototypes for system design, defines testing validation requirements for system testing, and assists with change management strategies for the adoption of new systems or system changes throughout the project life cycle. The analyst also collaborates with multiple stakeholder groups, including the Office of Sponsored Research (OSR), Clinical Trial Support Services (CTSS), Research Business Operations, Office of Foundation Relations (OFR), Office of Technology Licensing (OTL), Corporate Finance, and Information Technology Services (ITS).

As a successful candidate, you will:

Business Process and System Analysis

• Understand and monitor sponsored research business and system processes, configurations, and troubleshooting, including grant management and effort certification systems.

• Collaborate with stakeholders at all levels to analyze needs and deliver business case analysis, process documentation/workflow diagrams, functional/business requirements, functional specifications, and use cases.

• Evaluate solution options, prioritize them on merit, and recommend the best option, while identifying impacted systems, processes, and users and analyzing usability and performance tradeoffs with developers and subject matter experts.

• Submit and follow up on helpdesk tickets, partnering with ITS to test patches and fixes before production, and ensure research system users’ interests are communicated to stakeholders.

System and Sponsored Research Administration

• Act as first point of contact to troubleshoot and resolve system issues, and as liaison between business units, technology teams, and support teams.

• Coordinate, design, facilitate, and deliver training sessions for research system users.

• Prioritize production issues, enhancements, and projects with and amongst teams.

• Monitor routing and workflow to move proposals and awards through InfoEd, and partner with the RADM team to support institutional grant reporting needs.

Your qualifications should include:

• Bachelor’s degree in business administration, Computer Science or relevant field is preferred.

• Relevant experience may substitute for minimum educational requirements.

• 1 to 3 years of experience as a system support analyst and process improvement or change management systems analyst position in a non-profit organization is preferred.

• Knowledge of computer hardware, software, and programming languages.

• Experience in data analysis and systems evaluation.

Preferred qualifications:

• Computer Information Technology or related field.

• Experience with electronic research administration.

• Experience with sponsored research administration.

• Experience with clinical trial operations.

• Experience in an academic or research environment.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.