Associate Research Business Analyst

City of Hope; Duarte (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

City of Hope is seeking an Associate Research Business Analyst to improve and support the business processes and systems that power our sponsored research operations. This role reports to the Manager, Sponsored Research Systems, develops prototypes for system design, defines testing requirements, and assists with change management throughout the project life cycle.

The analyst collaborates with multiple stakeholder groups across offices to analyze needs, document requirements, and evaluate

Qualifications

• Bachelor's degree in business administration, Computer Science or relevant field is preferred.
• 1 to 3 years of experience as a system support analyst and process improvement or change management systems analyst position in a non-profit organization is preferred.
• Knowledge of computer hardware, software, and programming languages.
• Experience in data analysis and systems evaluation.

Responsibilities

• Understand and monitor sponsored research business and system processes, configurations, and troubleshooting, including grant management and effort certification systems.
• Collaborate with stakeholders at all levels to analyze needs and deliver business case analysis, process documentation/workflow diagrams, functional/business requirements, functional specifications, and use cases.
• Evaluate solution options, prioritize them on merit, and recommend the best option, while identifying impacted systems, processes, and users and analyzing usability and performance tradeoffs with developers and subject matter experts.
• Submit and follow up on helpdesk tickets, partnering with ITS to test patches and fixes before production, and ensure research system users' interests are communicated to stakeholders.

Skills

Data analysis

Systems evaluation

Change management

Troubleshooting

Education

Bachelor's degree (business administration or CS)

Tools

InfoEd

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

City of Hope is seeking an Associate Research Business Analyst to improve and support the business processes and systems that power our sponsored research operations. This position reports to the Manager, Sponsored Research Systems. The analyst develops prototypes for system design, defines testing validation requirements for system testing, and assists with change management strategies for the adoption of new systems or system changes throughout the project life cycle. The analyst also collaborates with multiple stakeholder groups, including the Office of Sponsored Research (OSR), Clinical Trial Support Services (CTSS), Research Business Operations, Office of Foundation Relations (OFR), Office of Technology Licensing (OTL), Corporate Finance, and Information Technology Services (ITS).

As a successful candidate, you will:

Business Process and System Analysis

• Understand and monitor sponsored research business and system processes, configurations, and troubleshooting, including grant management and effort certification systems.
• Collaborate with stakeholders at all levels to analyze needs and deliver business case analysis, process documentation/workflow diagrams, functional/business requirements, functional specifications, and use cases.
• Evaluate solution options, prioritize them on merit, and recommend the best option, while identifying impacted systems, processes, and users and analyzing usability and performance tradeoffs with developers and subject matter experts.
• Submit and follow up on helpdesk tickets, partnering with ITS to test patches and fixes before production, and ensure research system users' interests are communicated to stakeholders.

System and Sponsored Research Administration

• Act as first point of contact to troubleshoot and resolve system issues, and as liaison between business units, technology teams, and support teams.
• Coordinate, design, facilitate, and deliver training sessions for research system users.
• Prioritize production issues, enhancements, and projects with and amongst teams.
• Monitor routing and workflow to move proposals and awards through InfoEd, and partner with the RADM team to support institutional grant reporting needs.

Qualifications

• Bachelor's degree in business administration, Computer Science or relevant field is preferred.
• Relevant experience may substitute for minimum educational requirements.
• 1 to 3 years of experience as a system support analyst and process improvement or change management systems analyst position in a non-profit organization is preferred.
• Knowledge of computer hardware, software, and programming languages.
• Experience in data analysis and systems evaluation.

Preferred qualifications:

• Computer Information Technology or related field.
• Experience with electronic research administration.
• Experience with sponsored research administration.
• Experience with clinical trial operations.
• Experience in an academic or research environment.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.