Sponsored Research Systems Analyst — Process & Training

City of Hope

California

On-site

USD 70,000 - 100,000

Full time

5 days ago

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Job summary

City of Hope is seeking an Associate Research Business Analyst to enhance and support the business processes and systems powering our sponsored research operations. This role reports to the Manager, Sponsored Research Systems and collaborates with the Office of Sponsored Research, CTSS, OSR, OFR, OTL, and ITS to implement system changes throughout the project life cycle.

The successful candidate will analyze needs, develop functional specifications, coordinate training, and prioritize production

Qualifications

Bachelor’s degree in business administration or computer science or a related field is preferred.
1–3 years of experience as a system support analyst and process improvement/change management analyst in a nonprofit organization is preferred.
Knowledge of computer hardware, software, and programming languages.
Experience in data analysis and systems evaluation.

Responsibilities

Understand and monitor sponsored research business and system processes, configurations, and troubleshooting.
Collaborate with stakeholders to analyze needs and produce business requirements, specifications, and use cases.
Evaluate options, prioritize improvements, and analyze usability and performance tradeoffs with developers and SMEs.
Submit and track helpdesk tickets with ITS and coordinate patches and fixes before production.