Clinical Admin Lead - Operations & Process Improvement

City of Hope; Duarte (CA); On-site; USD 38,000 - 65,000; Full time

Job summary

City of Hope is seeking an Administrative Support - Lead to coordinate multiple services within Clinical Business Operations. You will act as a primary liaison for patients and clinics, oversee specimen logistics, and ensure timely processing and pricing accuracy.

The role involves leading process improvements, training staff, and coordinating with PFS and Authorization to resolve billing issues. Strong clerical experience and attention to detail are essential.

Qualifications

• High school diploma or GED; vocational training preferred.
• Experience may substitute for education requirements.
• 3–5 years of secretarial or clerical experience in a professional setting.

Responsibilities

• Serve as liaison for COH patients and 30+ community clinics, coordinating specimen collection, logistics, supplies, pricing, and report status.
• Maintain customer relations with external facilities and internal laboratories; follow up on sample requests.
• Process material requests from outside facilities for secondary diagnosis confirmation.
• Review and maintain all necessary work queues daily.
• Collaborate with Patient Financial Services and Authorization to resolve billing issues.
• Handle laboratory orders and ensure accurate billing information for testing.

Skills

Client liaison

Relationship management

Staff coordination

Billing support

Training

Education

High school diploma or GED

Job description

City of Hope is seeking an Administrative Support - Lead to coordinate multiple services within Clinical Business Operations. You will act as a primary liaison for patients and clinics, oversee specimen logistics, and ensure timely processing and pricing accuracy.

The role involves leading process improvements, training staff, and coordinating with PFS and Authorization to resolve billing issues. Strong clerical experience and attention to detail are essential.