Spokane Disaster Case Managers & Leads

AC Disaster Consulting; Spokane Valley (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

AC Disaster Consulting is seeking an Emergency Management Case Manager/Lead to provide survivor-centered case management services for disaster-affected individuals and families. The role is onsite in Spokane, WA, with a rotating schedule that may include weekends, and compensation starting at $25/hour for Case Manager and $30/hour for Lead.

Responsibilities include coordinating assistance programs, documenting services, and ensuring compliant processing while collaborating with clients and

Qualifications

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.

Responsibilities

• Work as a part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures as required.
• Learn, navigate, and effectively use program technology systems, including adapting to system updates, changes, and new tools as needed to support case management activities.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalated problems and concerns according to proper protocols.
• Perform other duties as assigned.

Skills

Verbal & written communication

Documentation & recordkeeping

Multi-tasking

Confidentiality

Client relations

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

AC Disaster Consulting is seeking an Emergency Management Case Manager/Lead to provide survivor-centered case management services for disaster-affected individuals and families. The role is onsite in Spokane, WA, with a rotating schedule that may include weekends, and compensation starting at $25/hour for Case Manager and $30/hour for Lead.

Responsibilities include coordinating assistance programs, documenting services, and ensuring compliant processing while collaborating with clients and