Disaster Recovery Case Manager & Lead – Onsite in Spokane

AC Disaster Consulting; Spokane (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

AC Disaster Consulting in Spokane, WA is seeking experienced individuals for the role of Individual Assistance Case Manager and Case Manager Lead. The position is full-time, non-exempt, hourly, with on-site work at Spokane worksites and occasional weekends.

You will coordinate disaster recovery efforts, assist clients with eligibility and documentation, maintain confidential records, and collaborate with community partners to support safe, sustainable recovery.

Qualifications

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.

Responsibilities

• Work as part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures as required.
• Learn, navigate, and effectively use program technology systems, including adapting to system updates, changes, and new tools as needed to support case management activities.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalade problems and concerns according to proper protocols.
• Perform other duties as assigned.

Skills

Communication

Confidentiality

Multi-tasking

State & Local gov

Organized

Tech adaptability

Resourceful

Education

High school diploma or equivalent

Associate degree or higher in social services

Job description

AC Disaster Consulting in Spokane, WA is seeking experienced individuals for the role of Individual Assistance Case Manager and Case Manager Lead. The position is full-time, non-exempt, hourly, with on-site work at Spokane worksites and occasional weekends.

You will coordinate disaster recovery efforts, assist clients with eligibility and documentation, maintain confidential records, and collaborate with community partners to support safe, sustainable recovery.