Remote Emergency Management Case Manager & Lead

AC Disaster Consulting; Spokane (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

AC Disaster Consulting is seeking an Individual Assistance Case Manager to support disaster-impacted individuals and families in Washington. This temporary, non-exempt role is hourly with travel up to 25% to client sites.

You will provide survivor-centered case management, assist access to programs, and coordinate resources with local agencies. Strong communication, confidentiality, and organizational skills are required.

Qualifications

• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multi-tasking when necessary.
• Strong familiarity with state and local governments is necessary.
• Highly organized, detail oriented and self-motivated.

Responsibilities

• Work as a part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and elevate problems and concerns according to proper protocols.
• Perform other duties as assigned.

Skills

Communication

Confidentiality

Multitasking

Govt Knowledge

Detail Orientation

Education

High School Diploma

Associate Degree or higher in Social Services

Job description

AC Disaster Consulting is seeking an Individual Assistance Case Manager to support disaster-impacted individuals and families in Washington. This temporary, non-exempt role is hourly with travel up to 25% to client sites.

You will provide survivor-centered case management, assist access to programs, and coordinate resources with local agencies. Strong communication, confidentiality, and organizational skills are required.