Splish Splash Guest Services

Kennywood Park; Calverton (NY); On-site; USD 21,025 - 29,945; Part time

Job summary

Kennywood Park is seeking a Guest Relations Team Member to provide outstanding customer service and assist guests during their visit. The ideal candidate will promote positive experiences and effectively address inquiries and concerns.

Applicants should possess exceptional customer service skills and be able to work flexible hours, including evenings, weekends, and holidays. The role involves both office and outdoor work environments and requires a friendly demeanor and strong communication abilities.

The position offers a competitive pay rate of $18.50 per hour.

Qualifications

• Must be at least 18 years of age.
• Reliable transportation is required.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Deliver exceptional customer service as a park ambassador.
• Assist guests with questions and complaints.
• Maintain compliance with company policies and procedures.

Skills

Exceptional customer service skills

Strong communication skills

Problem-solving abilities

Ability to work under pressure

Bilingual (Spanish or other language)

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Guest Services Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

The Guest Relations Team Member serves as a park ambassador to provide superior customer service to all Guests and support the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit.

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

Splish Splash Guest Services

Roles & Responsibilities

• Be an ambassador for Splish Splash and focus on delivering exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as primary point of contact for all general park questions and inquiries.
• Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner.
• Courteously assist guests with questions and complaints via in‑person, telephone, or email communications.
• Deescalate guest concerns with a positive attitude.
• Direct and transfer department specific requests to the appropriate manager.
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) technology to sell tickets, products, and services.
• Assist with administrative tasks, including reporting, data tracking, and office organization.
• Provide on the job training to other Guest Experience team members.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed.
• All other duties assigned by leadership.
• Pay Rate: $18.50 / hr.

Language

Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to comply with all uniform policies.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem‑solving abilities.
• Ability to follow direction, multi‑task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions

• This role will be based in both an office setting as well as frequent exposure to outdoor environments.
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions.
• Subject to frequent interruptions and requests that may require reprioritization of activities.