Splish Splash Admissions Lead

Kennywood Park; Calverton (NY); Hybrid; USD 30,000 - 40,000; Part time

Benefits offered by this job

Flexible schedule

Free admission on days off

Invitations to company events

Job summary

Kennywood Park is seeking an Admissions Lead to deliver exceptional customer service and ensure a great first impression for guests. Responsibilities include supervising the Admissions team, assisting guests, and maintaining compliance with all policies.

The ideal candidate must possess strong communication skills and be able to work a flexible schedule, including evenings and weekends. Training will be provided, and bilingual skills are a plus.

Qualifications

• Must be at least 16 years of age to comply with New York Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must possess exceptional customer service skills.
• Ability to read, write, and speak fluent English.

Responsibilities

• Assist with daily supervision of the Admissions team.
• Welcome guests and assist with questions.
• Sell and collect tickets and season passes.
• Maintain compliance with Admissions policies and procedures.
• Utilize Point of Sale (POS) equipment.

Skills

Customer service skills

Strong communication skills

Ability to handle high-pressure situations

Bilingual skills (Spanish or other languages)

Education

Related work experience

Job description

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

About the Role

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Admissions Lead trains, oversees day‑to‑day operations of the Admissions department, and trains team members in guest services, general park knowledge, passes and tickets, and point‑of‑sale procedures. The role also assists with scheduling and addresses guest concerns at the main gate.

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

Roles & Responsibilities

Supervisory Duties

• Assist with the daily supervision of the Admissions team and any other assigned departments
• Lead by example, attitude, and act as a representation of Splish Splash’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Participate in new‑hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with New York law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints.
• Sell and collect tickets and season passes.
• Ensure that all Admissions policies and procedures are being followed (e.g. entry/exit, bag checks, etc.)
• Utilize Point of Sale (POS) equipment to accurately record financial transactions.
• Maintain a clean main gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed.
• All other duties assigned by leadership.

Education & Experience

• No education requirements for this role.
• Previous related work experience in a similar role preferred but not required.

Language

Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with New York Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to comply with all uniform policies.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to follow direction, multi‑task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions

• Subject to frequent exposure to outdoor areas of the park.
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions.
• Subject to frequent interruptions and requests that may require reprioritization of activities.

Benefits

• Flexible schedule.
• Ability to cross‑train and learn unique skills across various departments.
• Free admission to Splish Splash on your days off.
• Invitations to exclusive company‑sponsored employee events throughout the season.