Splish Splash Retail & Games Supervisor

Kennywood Park; Calverton (NY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Free admission to Splish Splash

Exclusive employee events

Job summary

Kennywood Park is seeking a Retail & Games Supervisor to lead operations at their retail locations in Calverton, New York. This role includes supervising team members, managing inventory, and ensuring exceptional guest experiences. Successful candidates will have at least one year of retail experience, be 18 years or older, and possess strong customer service skills. Benefits include a flexible schedule, free admission on days off, and exclusive employee events.

Qualifications

• Must be at least 18 years of age to comply with NY Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must possess exceptional customer service skills.

Responsibilities

• Supervise the daily operations of the Retail and Games team.
• Welcome and greet all guests at retail locations.
• Manage inventory levels and ensure KPIs are met.

Skills

Customer service skills

Ability to work flexible hours

Attention to detail

Problem-solving skills

Ability to engage with guests

Education

1+ years of retail or arcade experience

Tools

Point of Sale (POS) technology

Job description

Work in a fun environment helping guests make memories of a lifetime with the children in their life! As a Retail & Games Supervisor, your role is critical in ensuring that the guest experience exceeds standards. This is achieved by keeping the retail areas clean, stocked, safe, and filled with infectious cheer.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Roles & Responsibilities

Supervisory Duties

• Supervise the daily operations of the Retail and Games team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with New York law
• Assist with team scheduling and time‑keeping activities

Departmental Duties

• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards
• Maintain cleanliness of store areas including exteriors
• Manage inventory, focusing on stock par levels, shrink and waste controls
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership

Skill Game & Arcade Roles & Responsibilities

• Retail Supervisors at certain locations are also responsible for assuming additional skill game and arcade duties. For these team members, the additional roles and responsibilities may include:
• Crosstrain in the supervision of the Arcade and Skill Game areas
• Maintain game area in a neat, organized, and clean manner
• Ensure that game area remains properly stocked
• Resolve and/or escalate guest complaints to the proper management authority
• Look for opportunities to improve efficiencies and cost savings for the gaming operation
• Promptly escalates maintenance or customer complaints to the proper authorities

Education & Experience

• No education requirements for this position
• 1+ years of previous retail, arcade, or point of sale work experience preferred

Language

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Ability to comply with all uniform policies
• Valid driver’s license with a good driving record
• Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Must be able to speak with guests directly when other retail leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Some exposure to dust and chemical cleaning agents

Team Member Benefits

As a Splish Splash employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights.

Splish Splash Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invited to exclusive employee events throughout the season