Living Shores - Guest Experience Host

Kennywood Park; Glen (NH); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible schedule

Free admission to parks on days off

Invitations to exclusive company events

Job summary

Kennywood Park in Glen, New Hampshire, is looking for enthusiastic team members to join as guest services staff. Responsibilities include greeting guests, selling tickets, and ensuring a safe and enjoyable park experience. Ideal candidates will have strong customer service skills and the ability to stand for extended periods.

Ability to work flexible hours including weekends and holidays is essential. The position offers unique training opportunities and free admission to parks on days off.

Qualifications

• Must be at least 16 years of age to comply with NH Child Labor Laws.
• No education requirements for this role.
• No previous work experience needed.

Responsibilities

• Provide exceptional guest service.
• Accurately sell parking passes and admission tickets.
• Monitor all guests exiting and re-entering the park.

Skills

Exceptional customer service skills

Ability to read, write, and speak fluent English

Ability to resolve questions and concerns

Ability to work as part of a team

Job description

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and respected. All individuals are treated equally and with respect.

Roles & Responsibilities

Ticket & Pass Processing

• Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
• Communicate with guests and answer questions regarding park passes, policies, and guest services
• Accurately sell parking passes, admission tickets, and season passes
• Operate all POS equipment accurately to finalize all purchases
• Conduct transactions while ensuring all PCI procedures are being followed – including credit and refund transactions, loss prevention
• Process season passes and reissue cards as needed
• Activate annual and season passes through point‑of‑sales programs and equipment
• Validate online tickets or coupons before allowing guest to enter
• All other duties assigned by leadership

Admissions

• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
• Issue any additional materials, promotions, or souvenirs to each pass holder as they enter
• Check guests’ bags to ensure no prohibited items are brought into the park
• Monitor all guests exiting and re‑entering the park
• Monitor all park communication including incoming calls and radio traffic
• Maintain a clean work Main Gate operation (e.g., wiping down counters, vacuuming, sweeping, picking up trash) to maintain a great first impression for incoming guests
• Replenish Park maps while maintaining a clean work area
• Ensure that park rental items do not leave the park (e.g., strollers, wheelchairs, ECV)
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Assist in other departments as needed
• Perform any additional duties instructed by Guest Experience leadership
• All other duties assigned by leadership

Guest Relations

• Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
• Serve as primary point of contact for all general park questions, complaints, and inquiries
• Connect with guests using email, phone calls, and in‑person follow‑ups
• Direct and transfer department‑specific questions or requests to the appropriate manager
• Respond to guest needs appropriately and provide accommodations as necessary
• Actively listen to radio and relay relevant information clearly to all departments
• All other duties assigned by leadership

Education & Experience

• No education requirements for this role
• No previous work experience needed

Language

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with NH Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from scheduled shifts
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to speak with guests directly while maintaining a high degree of professionalism
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for the majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• Role will be based primarily in an office setting with frequent exposure to outdoor environments
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Subject to loud noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Living Shores and Story Land parks on your days off
• Invitations to exclusive company‑sponsored host events throughout the season