Splish Splash H2Go Supervisor

Kennywood Park; Calverton (NY); On-site; USD 26,174; Full time

Benefits offered by this job

Flexible schedule

Free admission to Splish Splash

Invitations to exclusive employee events

Job summary

Kennywood Park is hiring a Splish Splash H2Go Supervisor to oversee daily Aquatics operations. This role includes mentoring team members, coordinating booth operations, and ensuring compliance with safety standards. Candidates should be at least 18 years old, fluent in English, and possess a safety-oriented mindset. The position offers a pay rate of $19/hr and requires a flexible schedule.

Team members will enjoy benefits such as a flexible schedule, cross-training opportunities, and free park admission on days off.

Qualifications

• Must be at least 18 years of age.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Demonstrated ability to perform swim tests and water rescues.

Responsibilities

• Supervise daily operations of the Aquatics team.
• Coordinate staffing and oversee H2Go operations.
• Assist guests with comments, suggestions, or complaints.

Skills

English fluency

Bilingual skills (Spanish or others)

Safety-oriented mindset

Ability to manage emergency situations

Guest-focused attitude

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Splish Splash H2Go Supervisor

Roles & Responsibilities

Supervisory Duties

• Supervise the daily operations of the Aquatics team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with NY law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Coordinate and oversee staffing and operation of all H2Go Booth and H2Go operations daily.
• Continuously train H2Go Cashiers and H2Go Attendants in park procedures and policies.
• Notify proper management in cases of emergency.
• Ensure all opening and closing procedures have been done properly for assigned facilities.
• Assist guests with comments, suggestions, or complaints.
• Provide knowledge of H2Go levels.
• Manage ride queues and update line times.
• Oversee H2Go equipment and ensure everything is in working order.
• Assist in any areas that are busy and manage H2Go Booth queue.
• All other duties assigned by leadership.

Pay Rate: $19 / hr.

Education and Experience

• No education requirements for this position
• Previous work experience is not required

Language

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Demonstrated ability to successfully perform all swim tests, water rescues, assists
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
• Ability to take control of emergency and intense situations while remaining calm
• Ability to manage crowd control during emergency situations
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and work well with other team members and supervisors
• Ability to work independently with minimal supervision

Physical Requirements

• Ability to stand or walk for extended periods of time
• Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level
• Ability to use hands to grasp, finger, handle, or feel
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions

• Constant exposure to outdoor aquatics environments
• Constant exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits & Perks

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invitations to exclusive employee events throughout the season