Water Country - Guest Relations Host

DNU - Festival Fun Parks, LLC (OLD); Portsmouth (NH); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train across departments

Free entry to Water Country and select

Exclusive employee events

Job summary

Water Country, part of Herschend Family Entertainment, seeks a Guest Relations Host to provide outstanding service to park guests. You will be the friendly face welcoming visitors, answering questions, and guiding them through park policies and offerings.

Responsibilities include handling inquiries via in-person, telephone, or email channels, selling tickets, and maintaining a positive, safe environment. The role blends office tasks with outdoor park duties in a dynamic setting.

Qualifications

• Must be at least 16 years old (NH Child Labor Laws).
• Flexible schedule including evenings, weekends, and holidays.
• Reliable transportation to and from shifts.
• Excellent customer service and communication skills.

Responsibilities

• Be an ambassador for Water Country and deliver exceptional customer service to guests.
• Welcome guests in a warm, friendly manner.
• Serve as primary contact for general park questions and inquiries.
• Convey park information, policies, and procedures to guests and team members.
• Assist guests with questions and complaints via in-person, phone, or email communications.
• Deescalate guest concerns with a positive attitude.
• Direct requests to the appropriate manager.
• Sell and collect tickets and season passes using POS.
• Assist with administrative tasks like reporting and data tracking.
• Provide on-the-job training to other Guest Experience team members.

Skills

Customer service

Communication skills

Multilingual (English/Spanish)

POS experience

Tools

POS system

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a: Water Country - Guest Relations Host.

The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Guest Relations Host serves as a park ambassador to provide superior customer service to all Guests and supports the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

Roles & Responsibilities

• Be an ambassador for Water Country and focus on delivering exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as primary point of contact for all general park questions and inquiries
• Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications
• Deescalate guest concerns with a positive attitude
• Direct and transfer department specific requests to the appropriate manager
• Sell and collect tickets and season passes
• Utilize Point of Sale (POS) technology to sell tickets, products, and services
• Assist with administrative tasks, including reporting, data tracking, and office organization
• Provide on the job training to other Guest Experience team members
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership

Language

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• This role will be based in both an office setting as well as frequent exposure to outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits

Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country host, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Herschend Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career