Spine Medical Accounts & Sales Coordinator

Life Spine

Huntley (IL)

Sur place

USD 25 000 - 36 000

Plein temps

14 jours+

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Résumé du poste

Life Spine is seeking a Customer Account Coordinator to support sales and marketing via accurate order processing and cross-functional collaboration across Sales, Marketing, Clinical Education and Operations. The role emphasizes customer satisfaction, data entry, and timely billing, within a fast-paced, team-oriented environment in Huntley, IL.

The position requires a four-year degree in a related field and strong communication skills, with prior experience in customer support or sales,

Qualifications

Four-year degree in a related field preferred; high school diploma required.
Minimum of one year of experience in customer support, marketing and/or sales.
Experience in medical devices or medical products highly preferred.

Responsabilités

Serve as the primary internal contact for Sales Management, distributors, and hospital staff within assigned geographic territory.
Create and maintain customer accounts via phone support and data order entry of all phone, fax and email orders.
Process sales orders for prompt, accurate and timely billing.
Coordinate movement of inventory in the field when requested and approved.
Provide reports of Field Sales and distributor consignment inventory as requested.
Investigate customer complaints involving such matters as damaged items and delay in shipment, and take actions for customer satisfaction.
Issue and follow up on RMA requests to ensure product return in a timely manner.
Work with Sales, Marketing, Clinical, Accounting, Regulatory, Engineering and Operations to manage field inventory.
Assist in hospital pricing creation, submission, and communication.
Support training labs with Clinical Education and Marketing as needed.