Spine Center Referral Lead & Training Coach

THOM Thomas Hospitals; Charleston (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

West Virginia University Health System is seeking a Scheduling Call Center Liaison/Referral Specialist in Charleston, WV. This role supports communication between scheduling staff, management, clinics and patient access, while developing training and mentoring new employees.

Responsibilities include addressing insurance issues, educating patients, coordinating with providers, and maintaining workflow between facilities.

Qualifications

• High school diploma or equivalent.
• Three years clinical or customer service experience.
• Five years of experience with direct customer service is preferred.

Responsibilities

• Develops and initiates training protocols and new employee orientation.
• Orients and mentors new employees.
• Addresses and resolves patient/customer and physician complaints.
• Manages communication between patient/customer and providers/clinic.
• Optimizes visit or procedure efficiency by suggesting alternatives.
• Handles urgent patient care related calls appropriately.
• Responds to patient and staff needs within the patient care environment.

Skills

Verbal communication

Written communication

Customer service

Diplomacy

Flexibility

Computers

Medical terminology

Third party payers

Tact

Education

High school diploma

Job description

West Virginia University Health System is seeking a Scheduling Call Center Liaison/Referral Specialist in Charleston, WV. This role supports communication between scheduling staff, management, clinics and patient access, while developing training and mentoring new employees.

Responsibilities include addressing insurance issues, educating patients, coordinating with providers, and maintaining workflow between facilities.