Specimen Management Specialist

LCA Lab. Corp. of America; Rogers (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) plan

Paid Time Off (PTO) / Flexible TimeOff

Job summary

Labcorp in Rogers, AR is seeking a dedicated team member for Specimen Management. Schedule is Monday–Friday 9:00 AM–5:30 PM with additional hours as needed.

The role involves acting as a liaison between the lab, clients and patients, handling requests via calls, chat and email, and ensuring accurate specimen handling and documentation.

Qualifications

• Excellent communication skills, both written and verbal.
• Familiarity with laboratory operations, policies, and procedures.
• Comfortable handling biological specimens.
• Ability to identify specimens accurately.

Responsibilities

• Act as a liaison between the lab, clients, and patients.
• Resolve customer requests via calls, chat, and email.
• Communicate professionally with customers.
• Research issues in multiple databases.
• Provide customer education and information as needed.
• Review test forms for accuracy and report discrepancies.
• Prepare and triage specimens for analysis.
• Identify and label specimens accurately.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Skills

Communication

Data entry

Teamwork

Attention to detail

Physical stamina

Education

High school diploma or GED

Associate degree or higher

GED equivalent

Tools

MS Office

Job description

Labcorp is seeking a dedicated and motivated individual to join their Specimen Management team in Rogers, AR.

Work schedule: Monday – Friday 9:00 AM – 5:30 PM; additional hours as needed.

Job Responsibilities

• Act as a liaison between the lab, clients, and patients.
• Resolve internal and external customer requests via calls, instant messenger, and email communications.
• Communicate with customers in a respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Prepare and triage specimens for analysis.
• Accurately identify and label specimens.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Minimum Qualification

• High school diploma or GED equivalent.
• One or more years of experience in customer support or client‑facing roles.

Preferred Qualification

• Current or prior LabCorp experience.
• Associate's degree or higher.
• One or more years of experience in a medical/clinical laboratory.

Job Standards

• Excellent communication skills, both written and verbal.
• Familiarity with laboratory operations, policies, and procedures.
• Comfortable handling biological specimens.
• Ability to accurately identify specimens.
• Experience working in a team environment.
• Strong data entry and organizational skills.
• High level of attention to detail.
• Proficient in MS Office.
• Ability to lift up to 40 lbs.
• Pass a standardized color blindness test.

Benefits

• Medical, Dental, Vision, Life, STD/LTD, 401(k) plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition Reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits. Employees scheduled to work less than 20 hours, casual, intern, or temporary employees are only eligible to participate in the 401(k) Plan. Employees scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union, or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records and those with disabilities will be considered for employment in accordance with applicable law.