Specimen Management & Customer Support Specialist

Labcorp; Rogers (AR); On-site; USD 20,664,000 - 28,929,600; Full time

Job summary

Labcorp in Rogers, AR seeks a customer support associate to act as a liaison between the lab, clients and patients. You will resolve requests via calls, chat, and email, ensuring professional and respectful communication.

Responsibilities include researching issues in databases, educating customers, reviewing test forms, and preparing specimens for analysis while maintaining accuracy and data integrity. Must meet high school education and possess 1+ year of related experience.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in customer support or client-facing roles preferred.
• Associates degree or higher preferred.

Responsibilities

• Act as a liaison between the lab, clients, and patients.
• Resolve internal & external customer requests via calls, messenger, and email.
• Communicate with customers in a respectful and professional manner.
• Research complex issues across multiple databases.
• Provide customer education and information as needed.
• Review test forms for accuracy and report discrepancies.
• Prepare and triage specimens for analysis.
• Identify and label specimens accurately.
• Pack and ship specimens as necessary.
• Prepare and store excess specimen samples.

Skills

Communication

MS Office

Data entry

Teamwork

Color vision

Education

High School Diploma or GED

Associates degree or higher

Job description

Labcorp in Rogers, AR seeks a customer support associate to act as a liaison between the lab, clients and patients. You will resolve requests via calls, chat, and email, ensuring professional and respectful communication.

Responsibilities include researching issues in databases, educating customers, reviewing test forms, and preparing specimens for analysis while maintaining accuracy and data integrity. Must meet high school education and possess 1+ year of related experience.