Specialty Vehicle Service Support Pro — 24/7 Helpdesk

Daimler Truck North America; Gaffney (SC); On-site; USD 65,000 - 83,000; Full time

Job summary

Daimler Truck North America is seeking a Specialty Vehicle Service Support Specialist II in Gaffney, SC, to provide technical service support to customers and dealer staff. The role involves resolving field issues, warranties, and interfacing with Freightliner truck personnel.

The position emphasizes problem-solving, problem resolution, and collaboration across teams, with a focus on service records, literature review, and continuous process improvement.

Qualifications

• Knowledge and experience with conflict resolution.
• Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls.
• Demonstrated team leadership skills, including cross-functional collaboration.
• Microsoft Office and Excel.
• Excellent written and verbal communication skills.
• Knowledge of how to read electrical schematics and CAD drawings.
• Knowledge of multiplexing and CAN communication networks operations.
• Ability to analyze data for metrics and CX improvement.

Responsibilities

• Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.
• Assist in the development of service bulletins, campaigns and updates.
• Review technical content for technical literature.
• Support and provide technical assistance to Freightliner truck field service personnel.
• Perform field and service warranty duties in support of FCCC dealers, fleets, and customers.
• Communicate corrective action taken to other departments and service network.
• Travel as needed to identify and correct customer and product problems, and to provide customer assistance.
• Participate in continuous improvement of call center processes.
• Responsible for support on all FCCC model lines (RV, Econic SD, MT45/55, MT50e, S2, S2RV, School Bus, eB2 Jouley)
• Being a 24/7 call center, some holiday coverage may be required.

Skills

Conflict resolution

Automotive electrical systems

Leadership

Communication

Reading schematics

CAN networks

Data analysis

Education

Associate degree in automotive

Tools

Microsoft Office

Excel

Job description

Daimler Truck North America is seeking a Specialty Vehicle Service Support Specialist II in Gaffney, SC, to provide technical service support to customers and dealer staff. The role involves resolving field issues, warranties, and interfacing with Freightliner truck personnel.

The position emphasizes problem-solving, problem resolution, and collaboration across teams, with a focus on service records, literature review, and continuous process improvement.