Specialty Services Counselor

Azul Vision; Santa Ana (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Azul Vision in Santa Ana, CA is seeking a patient services coordinator to coordinate and schedule all aspects of patient surgeries for ophthalmologists in a multispecialty group practice. Responsibilities include pre-operative testing coordination, insurance verification, obtaining pre-authorizations and scheduling follow-up visits.

You will provide administrative support, collect patient payments, manage records in registration systems, and maintain confidentiality while communicating clearly

Qualifications

• Minimum 1 year experience in medical field, preferably ophthalmology.
• Strong verbal and written communication skills.
• Detail-oriented, reliable, able to multi-task in a fast-paced, high-volume environment.
• Flexible schedule Monday–Friday.
• Experience counseling surgical patients preferred.
• ABO or COA ophthalmic certifications are a plus.

Responsibilities

• Maintain surgical schedule for surgeons.
• Communicate with patients about scheduling, pre-op testing and visits, insurance requirements, surgical consents, facility ownership disclosure, transportation requirements, financial requirements, financial hardship assistance.
• Contact facilities for scheduling.
• Arrange for pre-op testing.
• Schedule pre-op visits.
• Call for necessary pre-authorizations.
• Coordinate paperwork.
• Maintain patient confidentiality.
• Attend required meetings.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Computer skills

Education

High School Diploma or GED

College degree preferred

Ophthalmic certifications ABO/COA

Tools

Patient registration system

Insurance verification software

Scheduling software

Job description

Job Details

Job Location: Santa Ana Clinic - Santa Ana, CA 92705

Salary Range: $23.00 - $24.00 Hourly

Coordinate and schedule all aspects of patient surgeries for ophthalmologists in multispecialty group practice, including pre-operative testing, insurance verification, obtaining pre-authorizations and scheduling post-operative visits. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling follow-up appointments and/or ancillary testing, obtaining records/authorizations, and performing encounter in patient registration system(s).

KEY RESPONSIBILITIES

• Maintains surgical schedule for surgeons
• Communicates with patients about: scheduling, pre-op testing and visits, insurance requirements, surgical consents, facility ownership disclosure, transportation requirements, financial requirements, financial hardship assistance
• Contacts facilities for scheduling
• Arranges for pre-op testing
• Schedules pre-op visits
• Calls for necessary pre-authorizations
• Coordinates paperwork
• Maintains patient confidentiality
• Attends required meetings

EXPERIENCE:

Minimum Qualifications:

• High School Diploma or GED required
• At least one-year experience working in medical field and counseling of surgical patients preferred
• Experience in ophthalmology or optometry preferred
• Excellent verbal and written communication skills
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Flexible schedule working Monday-Friday

Preferred:

• Over 2 years and up to and including 5 years of experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to read and interpret basic business correspondence
• Strong organizational skills and proven ability to multitask
• Proactive work ethic and self-starter
• Intermediate computer skill

QualificationsQualifications

• 3-5 years minimum of high-level customer service and/or sales experience.
• Medical experience is a plus.
• College degree is preferred
• Ophthalmic certifications are a plus which includes either ABO or COA.
• Must be able to manage difficult personalities and multiple tasks with care and accuracy.

Azul Vision is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.