Care Coordinator

Jobtailor; Aurora (CO); On-site; USD 36,000 - 60,000; Full time

Job summary

STRIDE is seeking a patient care coordinator to work with the care team to coordinate services for patients. You will use evidence-based screening tools to identify social determinants of health and health-related needs, and document findings.

You will provide resources and referrals, maintain a database of community resources, and communicate with patients and the care team throughout the care process. The role requires compassion, confidentiality, and strong communication.

Qualifications

• High school diploma or GED is required.
• Active BLS certification is required.
• 1 year of direct or indirect support of patient care or related experience is preferred.
• 1 year of experience in a community health or Federally Qualified Health Center setting is preferred.
• Additional language proficiency highly desired.
• Ability to interact positively and build rapport with patients, coworkers and external contacts.
• Ability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Ability to discern information from others in a variety of formats and communicate information clearly.
• Ability to work independently while ensuring accuracy and efficiency.
• Ability to demonstrate empathy with cultural and diversity dynamics.
• Advanced customer service skills, including ability to diffuse upset patients.
• COVID-19 vaccination
• Annual influenza vaccination, or approved exemption
• Tuberculosis screening and testing
• Ability to pass background checks, including criminal history, education, license and certification

Responsibilities

• Coordinate internal and external services for patients in collaboration with the care team
• Use evidence-based screening tools to identify and document social determinants of health and health-related social needs
• Provide resources and referrals to internal and external partners addressing identified barriers
• Maintain the database of community resources available to STRIDE’s patient population
• Document and communicate with patients and the care team from initial interaction through closure or completion of goals
• Conduct respectful, collaborative, and confidential patient interactions using motivational interviewing principles when appropriate
• Provide basic health education using evidence-based resources and refer patients for further education and support
• Manage internal and external referrals, including processing, follow-up, database maintenance, report retrieval, and indexing
• Contribute to population health efforts through targeted patient outreach and scheduling
• Follow departmental workflows and support quality improvement activities
• Complete other duties as assigned

Job description

• Coordinate internal and external services for patients in collaboration with the care team


• Use evidence-based screening tools to identify and document social determinants of health and health-related social needs


• Provide resources and referrals to internal and external partners addressing identified barriers


• Maintain the database of community resources available to STRIDE’s patient population


• Document and communicate with patients and the care team from initial interaction through closure or completion of goals


• Conduct respectful, collaborative, and confidential patient interactions using motivational interviewing principles when appropriate


• Provide basic health education using evidence-based resources and refer patients for further education and support


• Manage internal and external referrals, including processing, follow-up, database maintenance, report retrieval, and indexing


• Contribute to population health efforts through targeted patient outreach and scheduling


• Follow departmental workflows and support quality improvement activities


• Complete other duties as assigned

Requirements

• High school diploma or GED


• Active BLS certification


• At least 1 year of direct or indirect support of patient care or related experience


• At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred


• Additional language proficiency highly desired


• Ability to interact positively and build rapport with patients, coworkers and/or external contacts


• Ability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively


• Ability to handle sensitive information ethically and responsibly


• Ability to protect the confidentiality of patient, employee, and business information


• Ability to discern information from others in a variety of formats and communicate information clearly


• Ability to work independently while ensuring accuracy and efficiency


• Ability to demonstrate empathy with cultural and diversity dynamics


• Advanced customer service skills, including ability to diffuse upset patients


• COVID-19 vaccination


• Annual influenza vaccination, or approved exemption


• Tuberculosis screening and testing


• Ability to pass background checks, including criminal history, education, license and certification

Core Competencies

Demonstrates expertise in coordinating patient care services, utilizing evidence-based tools to assess social determinants of health, and providing effective resources and referrals. Proficient in maintaining confidentiality and managing sensitive information while fostering positive interactions with a diverse patient population.

Highest-signal resume keywords

• BLS Certification


• Patient Care Support Experience


• Community Health Experience


• Motivational Interviewing Principles


• Advanced Customer Service Skills

Hard Skills

• Evidence-Based Screening Tools


• Database Maintenance


• Patient Outreach


• Referral Management


• Health Education

Soft Skills

• Empathy


• Rapport Building


• Effective Communication


• Sensitivity to Diversity


• Independence and Accuracy

Certifications & Qualifications

• Active BLS Certification


• COVID-19 Vaccination


• Annual Influenza Vaccination


• Tuberculosis Screening and Testing

Industry Keywords

• Community Health


• Federally Qualified Health Center


• Social Determinants of Health<\/li>
  
• Quality Improvement Activities


• Patient Confidentiality