Specialty Pharmacy Technician - Flexible Hours

Polaris Pharmacy Services; Covina (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Polaris Specialty Pharmacy LLC in Covina, CA is seeking a Specialty Pharmacy Technician to support efficient operations and patient care. The role involves handling calls, collecting patient profiles, verifying insurance, and triaging prescriptions.

Responsibilities include data entry, payer communications, claim troubleshooting, and assisting with inventory and billing. Strong English, math, and customer-service skills are required; on-site work in a fast-paced setting.

Qualifications

• State licensure and national certification as required by the home state and state board of pharmacy.
• Regular and predictable attendance, including evenings, weekends, and holidays.
• Ability to complete required training within designated timeframes.
• Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy.
• Strong communication skills with the ability to read, write, speak, and understand English.
• Ability to work in a fast-paced environment and pivot quickly between tasks.
• Ability to work both independently and collaboratively.
• Basic math and analytical skills.
• Proficiency in Microsoft Office (Outlook, Excel, Teams) and ability to produce departmental reports as needed.

Responsibilities

• Handle telephone calls that do not require the pharmacist’s direct attention
• Gather and complete patient information profiles accurately
• Verify insurance and benefits eligibility, including copay assistance or other aid programs, and guide patients accordingly
• Triage prescriptions appropriately to internal and external providers
• Manage patient documents promptly and accurately
• Enter prescription data accurately into pharmacy software systems
• Identify payer types and requirements based on insurance information
• Determine payer requirements such as Prior Authorization, Step Therapy, and Specialty Drug restrictions
• Use prescriber, insurance, and pharmacy portals to enhance communication
• Troubleshoot and resolve claim issues, including managing a portfolio of rejected claims, with working knowledge of Medicare Part D and other third-party plans
• Ensure timely billing, including completing and submitting prior authorization forms
• Stay current on payer policies, program changes, and financial assistance resources
• Communicate and collaborate with prescribers and their staff regarding prescription needs, financial assistance, or prior authorizations
• Fill prescriptions by retrieving, counting, and pouring medications (as required)
• Assist with inventory management, including ordering, unpacking, and receiving medication shipments
• Perform general administrative duties such as filing, returning calls, and assisting in-person customers
• Verify and collect payment information pertaining to patients shipment.

Skills

State licensure

National certification

Customer service

English proficiency

Time management

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

Polaris Specialty Pharmacy LLC in Covina, CA is seeking a Specialty Pharmacy Technician to support efficient operations and patient care. The role involves handling calls, collecting patient profiles, verifying insurance, and triaging prescriptions.

Responsibilities include data entry, payer communications, claim troubleshooting, and assisting with inventory and billing. Strong English, math, and customer-service skills are required; on-site work in a fast-paced setting.