Specialty Pharmacy Technician – Clinic & Patient Care

Hennepin Healthcare; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hennepin Healthcare in Minneapolis, MN is seeking a Pharmacy Technician to support the clinic specialty center. You will work under a registered pharmacist, performing technical and clerical duties while ensuring accurate dispensing and strong patient service.

The role requires MN Pharmacy Technician registration and ability to handle insurance and billing processes, with duties spanning prescription processing, inventory management, and coordination of medication delivery across care areas.

Qualifications

• Registration as a Pharmacy Technician in MN is required.
• Certification within 1 year of hire, employer-paid by employee.
• Intern license with MN Board of Pharmacy required if applicable.

Responsibilities

• Answers phones for the pharmacy department and directs calls to appropriate personnel.
• Maintains knowledge of Hospital Credit and Collection Policy and related policies.
• Prepackages, prepares, labels, and hands out prescriptions after pharmacist check.
• Maintains cash registers, credit card machines, and reporting for cash transactions.
• Prepares daily deposits for the cashier’s office.
• Bills and credits patient medications.
• Stocks inventory in Pharmacy.
• Routinely checks and removes outdated and expired medications.
• Delivers medications to patient care and ancillary areas and picks up new orders as scheduled.
• Files prescriptions and reports.
• Maintains the pharmacy in a clean and organized fashion.
• Enters outpatient prescriptions and records patient drug histories.
• Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate.
• Performs dose calculations using weight and identifies correct product per order.
• Triages insurance rejections and initiates prior authorization claims as needed.
• Uses pharmaceutical terms and maintains knowledge of drug properties.
• Compounding medications per Minnesota Board rules and handles chemotherapeutic meds safely.
• Coordinates ordering and delivery of medications, supplies, and equipment to patients.
• Completes intake for mail service, specialty, transplant, and limited distribution pharmacy patients.
• Documents interactions in EMR per specialty pharmacy practices.
• Performs patient tracking, specialty claims processing, and issue resolution.
• Requests and follows up on refill requests and Medicare/transplant claims.
• Performs other duties including back-up phones, data collection, and process improvements.

Skills

Phone skills

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Computer skills

Team player

Prioritization

Education

High School Diploma or GED

PTCB or ExCPT certification

Intern License with Minnesota Board of Pharmacy

Tools

Pharmacy computer systems

EMR documentation

Job description

Hennepin Healthcare in Minneapolis, MN is seeking a Pharmacy Technician to support the clinic specialty center. You will work under a registered pharmacist, performing technical and clerical duties while ensuring accurate dispensing and strong patient service.

The role requires MN Pharmacy Technician registration and ability to handle insurance and billing processes, with duties spanning prescription processing, inventory management, and coordination of medication delivery across care areas.