Pharmacy Tech - Clinic & Specialty Center (CSC)

Hennepin Healthcare; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hennepin Healthcare in Minneapolis, MN is seeking a Pharmacy Technician to support the clinic specialty center. You will work under a registered pharmacist, performing technical and clerical duties while ensuring accurate dispensing and strong patient service.

The role requires MN Pharmacy Technician registration and ability to handle insurance and billing processes, with duties spanning prescription processing, inventory management, and coordination of medication delivery across care areas.

Qualifications

• Registration as a Pharmacy Technician in MN is required.
• Certification within 1 year of hire, employer-paid by employee.
• Intern license with MN Board of Pharmacy required if applicable.

Responsibilities

• Answers phones for the pharmacy department and directs calls to appropriate personnel.
• Maintains knowledge of Hospital Credit and Collection Policy and related policies.
• Prepackages, prepares, labels, and hands out prescriptions after pharmacist check.
• Maintains cash registers, credit card machines, and reporting for cash transactions.
• Prepares daily deposits for the cashier’s office.
• Bills and credits patient medications.
• Stocks inventory in Pharmacy.
• Routinely checks and removes outdated and expired medications.
• Delivers medications to patient care and ancillary areas and picks up new orders as scheduled.
• Files prescriptions and reports.
• Maintains the pharmacy in a clean and organized fashion.
• Enters outpatient prescriptions and records patient drug histories.
• Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate.
• Performs dose calculations using weight and identifies correct product per order.
• Triages insurance rejections and initiates prior authorization claims as needed.
• Uses pharmaceutical terms and maintains knowledge of drug properties.
• Compounding medications per Minnesota Board rules and handles chemotherapeutic meds safely.
• Coordinates ordering and delivery of medications, supplies, and equipment to patients.
• Completes intake for mail service, specialty, transplant, and limited distribution pharmacy patients.
• Documents interactions in EMR per specialty pharmacy practices.
• Performs patient tracking, specialty claims processing, and issue resolution.
• Requests and follows up on refill requests and Medicare/transplant claims.
• Performs other duties including back-up phones, data collection, and process improvements.

Skills

Phone skills

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Computer skills

Team player

Prioritization

Education

High School Diploma or GED

PTCB or ExCPT certification

Intern License with Minnesota Board of Pharmacy

Tools

Pharmacy computer systems

EMR documentation

Job description

JOB DETAILS

Department: Clinic Specialty Center (CSC) FTE: 1.0 (80 hours per pay period) Workdays: Monday - Friday, Every 3rd Weekend Shift(s): Days/Evenings Shift Length: 8 hours Location: In-Person Purpose of this position: Under the supervision of a registered pharmacist, performs a variety of technical and clerical duties allowable by law, while maintaining a favorable image of the pharmacy within the hospital and in the community.

RESPONSIBILITIES:

• Answers phones for the pharmacy department and directs calls to appropriate personnel
• Maintains knowledge of the Hospital Credit and Collection Policy and other related policies
• Prepackages, prepares, labels, and hands out prescriptions after they are checked by a registered pharmacist
• Maintains cash registers, credit card machines, and reporting for cash transactions
• Prepares daily deposits for the cashier’s office
• Bills and credits patient medications
• Stocks inventory in Pharmacy
• Routinely checks and removes outdated and expired medications
• Delivers medications to patient care and ancillary areas and picks up new orders as scheduled
• Files prescriptions and reports
• Maintains the pharmacy in a clean and organized fashion
• Enters outpatient prescriptions
• Obtains and records patient drug histories
• Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate
• Performs various calculations to determine the correct dose using weight
• Identifies the appropriate product to process based on the prescription order
• Triages insurance rejections and initiates prior authorization claims as needed
• Uses appropriate pharmaceutical-medical terms, abbreviations, and symbols
• Maintains a working knowledge of general chemical and physical properties of drugs
• Compounding medications as per Minnesota Board of Pharmacy rules and regulations
• Responsible for safe and careful handling of chemotherapeutic medications
• Coordinates ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested
• Completes intake process for mail service, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule
• Documents in the EMR or other database applicable patient interactions according to specialty pharmacy practices
• Performs patient tracking, processing of patient specialty medication claims, customer service, issue resolution and/or escalation
• Requests and follows up on refill requests, processes Medicare and transplant claims and works on high level adjudicated claims
• Performs other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials

QUALIFICATIONS

Minimum Qualifications

• High School Diploma or GE
• Current Pharmacy Technician Registration with MN State Board
• PTCB or ExCPT pharmacy tech certification within 1 year of date of hire, paid for by employee
• Current Intern License with the Minnesota Board of Pharmacy

Preferred Qualifications

• Computer skills
• Knowledge of Pharmacy computer systems
• Insurance and Billing Experience
• Experience working with specialty medications in a health system setting
• Graduate of an accredited Pharmacy Technician Program or a 240-hour employer-based Technician training Program or 1,000 hours of Pharmacy experience

Knowledge/ Skills/ Abilities

• Ability to communicate with other employees and public
• Possesses strong interpersonal skills, is a team player, and promotes positive team environment
• Excellent customer service skills
• Demonstrates good decision making skills, problem solving techniques, and possesses the ability to prioritize multiple tasks
• Ability to use a computer and associated programs
• Ability to understand oral and written instructions
• Ability to learn and apply pharmacy procedures and interpret prescriptions
• Ability to apply basic math skills
• Some skill in record keeping
• Ability to use computer effectively