Specialty Pharmacy Technician & Care Navigator

Rightway; Oregon; Hybrid; USD 30,000 - 32,000; Full time

Job summary

Rightway is seeking an experienced Specialty Pharmacy Technician (CPhT) to support our Specialty Clinical Pharmacists and member engagement. You will handle calls, chats, and correspondence, assist with prior authorizations, patient assistance programs, and billing inquiries, and ensure high-quality member service.

The role emphasizes empathy, attention to detail, and the ability to multi-task across urgent requests while maintaining privacy and regulatory standards in a fast-paced PBM

Qualifications

• Associate's or Bachelor's degree preferred.
• Active Certified Pharmacy Technician (CPhT).
• Knowledge of pharmacy claims adjudication and benefit designs/terminology.
• 1–2 years' experience as a pharmacy technician in Specialty PBM or health plan setting.
• Bi-lingual in Spanish is a plus.

Responsibilities

• Serve as direct member and provider contact for specialty information and navigation support via phone, chat, fax, email, or mail.
• Coordinate prior authorization, fulfillment, patient assistance enrollment, and billing questions.
• Follow up after medication receipt to ensure satisfaction and coordinate refills.
• Answer questions on distribution, formulary design, coverage, and cost, resolving issues
• Support pharmacists with outreach, appointments, and program enrollment
• Ensure regulatory and privacy standards are met and assist other Clinical Operations teams

Skills

Detail-oriented

Empathetic

Multi-tasking

Strong communication

Education

Associate's or Bachelor's degree preferred

Active Certified Pharmacy Technician (CPhT)

Job description

Rightway is seeking an experienced Specialty Pharmacy Technician (CPhT) to support our Specialty Clinical Pharmacists and member engagement. You will handle calls, chats, and correspondence, assist with prior authorizations, patient assistance programs, and billing inquiries, and ensure high-quality member service.

The role emphasizes empathy, attention to detail, and the ability to multi-task across urgent requests while maintaining privacy and regulatory standards in a fast-paced PBM