Specialty Pharmacy Care Specialist

Rightway; United States; Remote; USD 46,000 - 48,000; Full time

Job summary

Rightway is seeking a Specialty Pharmacy Technician / Specialty Pharmacy Guide (CPhT) to support our Specialty Clinical Pharmacists, engaging members by phone, email, and chat in the Rightway app. You will coordinate prior authorizations, enroll patients in assistance programs, and guide benefits to improve access to medications.

The ideal candidate holds a CPhT with 1–2 years in a specialty setting, strong communication, empathy, and attention to detail.

Qualifications

• 1–2 years of experience in a specialty pharmacy or PBM setting.
• Active Certified Pharmacy Technician (CPhT) certification.
• Detail-oriented, empathetic, and strong communication.
• Knowledge of pharmacy claims adjudication and benefit designs.

Responsibilities

• Serve as direct member and provider contact for specialty PBM information.
• Coordinate prior authorizations and enrollment in patient assistance programs.
• Follow up after medication delivery with members and pharmacists.
• Answer questions about specialty distribution, benefits, formulary, costs.
• Assist in scheduling appointments and enrollment in copay programs.
• Support regulatory/privacy standards and quality reviews.
• Provide support to other teams within Clinical Operations.

Skills

CPhT

Pharmacy experience

Customer service

Communication

Attention to detail

Pharmacy claims knowledge

Education

Associate or Bachelor degree

Job description

Rightway is seeking a Specialty Pharmacy Technician / Specialty Pharmacy Guide (CPhT) to support our Specialty Clinical Pharmacists, engaging members by phone, email, and chat in the Rightway app. You will coordinate prior authorizations, enroll patients in assistance programs, and guide benefits to improve access to medications.

The ideal candidate holds a CPhT with 1–2 years in a specialty setting, strong communication, empathy, and attention to detail.