Specialty Pharmacy Technician - Call Center Lead

Northwestern Medicine group; Chicago (IL); On-site; USD 37,000 - 51,000; Full time

Job summary

Northwestern Medicine is seeking a Pharmacy Technician Specialist for the Specialty Pharmacy Call Center. This full-time, day-shift role supports dispensing operations under a pharmacist, handles patient enrollment in assistance programs, and resolves third-party billing issues.

Requires Illinois pharmacy technician licensure and 1–2 years’ hospital/outpatient experience. Employees benefit from a comprehensive program including tuition assistance, 401(k) matching, and other lifecycle benefits.

Qualifications

• Excellent critical thinking skills are required.
• Licensure requirements include Pharmacy Technician licenses with CERTIFIED or STUDENT designation per Illinois Act.
• 1-2 years’ technician experience; preferred 5 years of technician experience.

Responsibilities

• Coordinate with management, co-workers, customers and healthcare professionals regarding workflow changes and drug information.
• Directly enroll eligible patients into manufacturer patient assistance programs.
• Answer and triage patient, provider and third-party calls per scripts in a courteous manner.
• Assist with prescription audits and educate staff on third‑party billing policies.
• Document patient demographics and insurance information in the system and coordinate shipping and delivery methods.

Skills

Critical thinking

Education

High School diploma or GED

Job description

Northwestern Medicine is seeking a Pharmacy Technician Specialist for the Specialty Pharmacy Call Center. This full-time, day-shift role supports dispensing operations under a pharmacist, handles patient enrollment in assistance programs, and resolves third-party billing issues.

Requires Illinois pharmacy technician licensure and 1–2 years’ hospital/outpatient experience. Employees benefit from a comprehensive program including tuition assistance, 401(k) matching, and other lifecycle benefits.