Hospital Pharmacy Tech Specialist — Impact & Growth

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Excellent medical, dental and vision

Job summary

Northwestern Medicine is seeking a Pharmacy Technician Specialist to support Specialty Pharmacy Call Center and daily dispensing operations within a hospital setting. This role requires an active Illinois Pharmacy Technician License and relevant certification, with emphasis on patient assistance programs and third-party billing processes.

The position includes a broad range of responsibilities from coordinating workflows to ensuring accurate patient information, billing, and insurance responses,

Qualifications

• High School diploma or GED equivalent.
• Active Illinois Pharmacy Technician License (IDFPR).
• Pharmacy Technician licenses issued after 12/31/07 must have either CERTIFIED or STUDENT designation by their second license renew in accordance with Section 9 of the Illinois Pharmacy Practice Act.
• Specialty Pharmacy: Certified Pharmacy Technician through PTCB or ExCPT through NHA.

Responsibilities

• Coordinates and effectively communicates with management, co-workers, customers, and other healthcare professionals regarding changes to workflows, updates, backorder, and new drug information when/where appropriate.
• Directly enrolls eligible patients into manufacturer patient assistance co-pay programs
• Identify, research, and resolve issues and consumer complaints
• Possess working knowledge of participating third-party payors and their requirements
• Establish and maintain open communication with pharmacy operations analysts regarding third-party billing issues and centralized procurement team regarding ordering and inventory matters
• Assists with prescription audits as needed
• Educate pharmacy staff regarding third-party billing policies and procedures as needed
• Answers and triages patient, provider, and third-party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner
• Coordinate prescription orders accurately and appropriately, including, but not limited to, “ready at” date, time, and shipping/delivery method
• Possess thorough understanding of the processes and procedures for shipping patient’s medications and can independently resolve any complications
• Spend ≤ 5% of time on quality management of the program

Skills

Critical thinking

1-2 years technician experience

Education

High School diploma or GED equivalent (Education)

Active Illinois Pharmacy Technician License (IDFPR)

Tools

PTCB Certification

ExCPT Certification

Job description

Northwestern Medicine is seeking a Pharmacy Technician Specialist to support Specialty Pharmacy Call Center and daily dispensing operations within a hospital setting. This role requires an active Illinois Pharmacy Technician License and relevant certification, with emphasis on patient assistance programs and third-party billing processes.

The position includes a broad range of responsibilities from coordinating workflows to ensuring accurate patient information, billing, and insurance responses,