Pharmacy Technician Specialist-Specialty Pharmacy Fulfillment Operations, Full-time Day Shifts
Northwestern Medicine
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Benefits offered by this job
Job summary
Qualifications
- High School Diploma or equivalent required.
- Must have Pharmacy Technician License (IDFPR).
- Certification as a Certified Pharmacy Technician (CPhT) through PTCB or NHA is necessary.
- At least 2 years of specialized or technical training in pharmacy.
Responsibilities
- Initiate and facilitate drug purchasing for the pharmacy department.
- Monitor stock levels and anticipate medication needs.
- Coordinate prescription orders accurately, including shipping methods.
- Understand and adhere to REMS requirements for medications.
- Assist in maintaining pharmacy technician schedules.
Skills
Education
Job description
At Northwestern Medicine, each patient interaction helps cultivate a positive workplace. As part of our team, you’ll join our quest for better health care across the Northwestern Medicine system. We provide competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits to support our employees.
The Pharmacy Technician Specialist reflects the mission, vision, values, and adherence to NM’s Code of Ethics, Corporate Compliance Program, and all regulatory and accreditation standards.
- Identify, research, and resolve issues and consumer complaints
- Check incoming prescriptions for completeness of all required information needed for processing
- Possess working knowledge of participating third‑party payors and their requirements
- Establish and maintain open communication with pharmacy operations analysts regarding third‑party billing issues and centralized procurement team regarding ordering and inventory matters
- Assists with prescription audits as needed
- Educate pharmacy staff regarding third‑party billing policies and procedures as needed
- Answers and triages patient, provider, and third‑party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner
- Contact payers for lost medication, replacement, or vacation overrides
- Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans
- Verify and accurately update patient demographic information in appropriate system(s)
- Document patient’s insurance information in appropriate system(s)
- Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow‑up to a pharmacist
- Utilize case management and pharmacy software systems to schedule prescription refills and adjudicate claims
- Coordinate prescription orders accurately and appropriately, including, but not limited to, “ready at” date, time, and shipping/delivery method
- Perform point‑of‑sale functions
- Understand and adhere to drug specific Risk Evaluation and Mitigation Strategies (REMS) requirement and identify what is needed for REMS fulfillment. Complete any REMS forms and authorizations required from the pharmacy. Print drug‑specific medication guides to be dispensed with prescription when needed
- Complete prescription return‑to‑stock reports in a timely manner to meet compliance requirements
- Access, input, and retrieve information on pharmacy computer system to create labels for prescriptions
- Possess thorough understanding of the processes and procedures for shipping patient’s medications and can independently resolve any complications
- Spend ≤ 5% of time on quality management of the program
- Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network
- Responsible for providing access to medications for patients by completing Prior Authorization Requests, co‑pay assistance programs, medication assistance programs, and benefits investigation
- Coordinates with third‑party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines
- Directly enrolls eligible patients into manufacturer patient assistance co‑pay programs
- Initiates and facilitates all drug purchasing for the pharmacy department.
- Monitors stock levels; evaluates previous purchasing and utilization patterns and anticipates needs.
- Maintains appropriate drug inventories.
- Coordinates the receipt of all deliveries, restocks storage areas and rotates stock as necessary.
- Develops and maintains sources and mechanisms to obtain drug supplies on an emergency basis interacting with local hospitals, pharmacies, alternative vendors, etc.
- Facilitates all returns and credits of expired or unneeded drugs.
- Takes appropriate action on drug recalls.
- Processes inter‑department billing. Performs monthly pharmacy unit inspections.
- Prepares medications and floor stock for delivery to various hospital departments and nursing units.
- Rectifies with vendors all problems associated with receipt of orders, back orders, shipping errors and incorrect pricing.
- Maintains purchasing records including invoices, purchase orders, catalogs and historical records.
- Prepares and distributes purchasing reports for the department.
- Assists in maintaining the pharmacy technician schedule.
- Assists in the development and training of new pharmacy technicians.
- Proficient in performing all duties of pharmacy technician, including sterile compounding of IV admixtures, injections and infusions.
- Assists in weekly narcotic audits to insure accurate narcotic record keeping.
- Works with the pharmacy manager or director to identify areas of improvement in the workflow or inventory control of the pharmacy.
- High School Diploma or equivalent
- Pharmacy Technician License (IDFPR)
- Certified Pharmacy Technician (CPhT) certification through PTCB or NHA
- At least 2 years specialized or technical training
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Northwestern Medicine conducts a background check including criminal history on newly hired team members. If hired, you must complete an authorization and disclosure form. Results are evaluated case‑by‑case, complying with all local, state, and federal laws.
We offer a wide range of benefits that support physical, emotional, and financial well‑being while protecting against unexpected life events. Please visit our Benefits section to learn more.
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
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