Specialty Pharmacy Tech – Remote Call Center

Cleveland Clinic; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Cleveland Clinic Health System is seeking a Pharmacy Technician for the Specialty Call Center. This remote role supports patients accessing specialty medications by coordinating prescription processing, insurance benefits, and financial assistance.

The first 90 days require onsite training in Beachwood, OH. Recurrent quarterly onsite meetings are expected, with no weekend or holiday coverage. A strong focus on accurate data entry and multi-system coordination is essential.

Qualifications

• Must have High School Diploma or GED.
• Must be a Certified Pharmacy Technician (CPhT) through PTCB or NHA at hire.
• Must hold an active OBOP registration as CPT/RPT or Technician Trainee.

Responsibilities

• Process insurance claims and perform initial benefits investigations.
• Assist with copay assistance programs and prior authorizations.
• Enter prescriptions into computer systems and manage high-volume calls.
• Coordinate with pharmacists, insurers, and patients to ensure timely medication access.

Education

High School Diploma/GED

Certified Pharmacy Technician (CPhT) – PTCB or NHA

Active OBOP registration (CPhT/RPh/Trainee)

Job description

Cleveland Clinic Health System is seeking a Pharmacy Technician for the Specialty Call Center. This remote role supports patients accessing specialty medications by coordinating prescription processing, insurance benefits, and financial assistance.

The first 90 days require onsite training in Beachwood, OH. Recurrent quarterly onsite meetings are expected, with no weekend or holiday coverage. A strong focus on accurate data entry and multi-system coordination is essential.