Specialty Pharmacy Patient Care Coordinator

VFP Pharmacy Group; Rancho Cucamonga (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

VFP Pharmacy Group in Rancho Cucamonga, CA is seeking a dedicated Patient Care Coordinator to support patients on complex medications. You will coordinate shipments, adherence services, provider support, and overall customer service while leveraging knowledge of insurance benefit investigation and specialty pharmacy operations.

Responsibilities include managing patient needs, coordinating with providers, and ensuring accurate enrollment in specialty services, with shifts typical of a call center

Qualifications

• Prior experience in a healthcare setting.
• Proficient PC and computer skills.
• Strong telephonic communication and customer service abilities.

Responsibilities

• Performs effective patient management using strong telephonic communication skills.
• Understands / evaluates patient needs and requirements.
• Initiates compliance monitoring calls and manages refills.
• Delivers superior customer service in a pharmacy environment.
• Coordinates with health disciplines and provider partners for patient care.

Skills

Telephonic communication

Customer service

Team collaboration

Documentation

Education

Medical Assistant degree or pharmacy experience desirable

Tools

PC proficiency

Job description

VFP Pharmacy Group in Rancho Cucamonga, CA is seeking a dedicated Patient Care Coordinator to support patients on complex medications. You will coordinate shipments, adherence services, provider support, and overall customer service while leveraging knowledge of insurance benefit investigation and specialty pharmacy operations.

Responsibilities include managing patient needs, coordinating with providers, and ensuring accurate enrollment in specialty services, with shifts typical of a call center