Remote Patient Care Coordinator - Pharmacy Benefits

Johnson Service Group, Inc.; Columbus (OH); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Johnson Service Group is seeking a Patient Care Coordinator for the Pharmacy Insurance Team in Orange County. This is a remote opportunity with a Mon-Fri schedule and PST hours.

The role pays $26.00 per hour and involves supporting Microsoft Team chat and Outlook, handling 30–50 daily calls, and coordinating prior authorizations for members, pharmacies, and doctors. Ideal candidates have 1–3 years of PBM or retail pharmacy experience, a high school diploma, and strong communication skills.

Qualifications

• High school diploma required; 1–3 years PBM or retail pharmacy experience preferred.
• PTCB certification desirable.

Responsibilities

• Respond to member questions via phone, email and written correspondence about prescription drug benefits.
• Assist with coordinating Prior Authorization Requests between doctors, patients and pharmacies.
• Support Benefits Coordinators and CSRs with training and policy development.
• Resolve escalations to meet service level agreements.

Skills

PBM knowledge

Pharmacy claims

Prior authorizations

Customer service

Phone support

English fluency

Education

High school diploma

Tools

PTCB Certification

Job description

Johnson Service Group is seeking a Patient Care Coordinator for the Pharmacy Insurance Team in Orange County. This is a remote opportunity with a Mon-Fri schedule and PST hours.

The role pays $26.00 per hour and involves supporting Microsoft Team chat and Outlook, handling 30–50 daily calls, and coordinating prior authorizations for members, pharmacies, and doctors. Ideal candidates have 1–3 years of PBM or retail pharmacy experience, a high school diploma, and strong communication skills.