Specialty Pharmacy Operations Coordinator

Shields Health Solutions; Portland (OR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-On Bonus $5,000

Job summary

The Shields Health Solutions team in Portland, OR is hiring a Pharmacy Technician to provide integrated support to hospital staff and Shields Liaisons, focusing on accurate workflows and timely medication filling and delivery.

You will educate staff, resolve inquiries, manage data across databases, and participate in process improvements, while maintaining confidentiality of patient information and supporting a compliant, high-quality operating environment.

Qualifications

• Nationally certified as a CPhT is preferred but not required; must obtain within agreed time if not currently certified.
• 3+ years experience as Pharmacy Technician or Bachelor's Degree; healthcare clinic experience is a plus.
• Strong interpersonal and phone skills; proficient in Microsoft Office and data extraction.
• Organized, high-integrity, detail-oriented, dependable with a focus on quality.
• Discretion and confidentiality essential due to handling sensitive data.
• Knowledge of transplant, hepatitis C, infectious disease or oncology a plus.

Responsibilities

• Provide support to hospital pharmacy staff to ensure accurate integration of specialty workflows.
• Support Shields Liaisons in clinics to optimize workflows in the specialty pharmacy.
• Educate staff on how the specialty model improves patient care and outcomes.
• Clarify prescription orders with pharmacist or clinician as appropriate.
• Identify medications requiring special storage or handling (hazardous/refrigerated).
• Identify supplies needed for medications (sharps containers, needles, alcohol swabs).
• Answer, resolve and triage inbound inquiries; maintain data in databases.
• Participate in process improvement initiatives and maintain confidentiality.
• Act as a value-added partner to stakeholders; support organizational efficiency.

Skills

Interpersonal communication

Phone skills

Organizational skills

Attention to detail

Team player

Discretion and confidentiality

Empathy

Education

Pharmacy Technician certification (CPhT) preferred

Bachelor's Degree (in lieu of 3+ years experience)

Tools

Excel

Word

Outlook

PowerPoint

Teams

Job description

The Shields Health Solutions team in Portland, OR is hiring a Pharmacy Technician to provide integrated support to hospital staff and Shields Liaisons, focusing on accurate workflows and timely medication filling and delivery.

You will educate staff, resolve inquiries, manage data across databases, and participate in process improvements, while maintaining confidentiality of patient information and supporting a compliant, high-quality operating environment.