SMG Pharmacy Navigator

Sentara Health; United States; On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401k/403B with Employer Match

Tuition Assistance

Job summary

Sentara Health is hiring a Pharmacy Navigator in Chesapeake, VA to guide specialty pharmacy patients through their medication journey. You will coordinate refills and deliveries, monitor adherence, and help resolve insurance or financial challenges while collaborating with pharmacists, prescribers and clinic staff.

Deliver exceptional, personalized care to patients, educate them on the benefits of the specialty pharmacy, and support outpatient prescription needs.

Qualifications

• 2 years of pharmacy tech experience required.
• Pharmacy Technician license valid in state(s) of practice required.

Responsibilities

• Guide specialty pharmacy patients through every step of their medication journey.
• Coordinate refills and deliveries, monitor adherence, and resolve insurance or financial challenges.
• Educate patients on the benefits of the preferred specialty pharmacy and its impact on care outcomes.
• Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence.

Education

Pharmacy Tech License

Job description

City/State Chesapeake, VA Work Shift First (Days) Overview: Overview The Pharmacy Navigator guides specialty pharmacy patients through every step of their medication journey. They coordinate refills and deliveries, monitor adherence, and help resolve insurance or financial challenges. Working closely with pharmacists, prescribers, and clinic staff, they address patient concerns quickly and efficiently. By coordinating across the care team, they ensure patients receive seamless, personalized support throughout their treatment. Deliver exceptional, personalized care to specialty pharmacy patients, providing a full suite of medication management services. Collaborate seamlessly with clinic and ambulatory care teams, supporting patients both in-person and over the phone. Educate prospective and current patients on the benefits of the preferred specialty pharmacy and its impact on care outcomes. Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence. Monitor patients’ medication regimens through outbound check-ins and coordinate timely refills. Identify medications requiring special handling or storage, such as hazardous or refrigerated drugs. Respond to, resolve, and triage inbound patient and provider inquiries. Address insurance-related issues, including prior authorizations (PAs), and assist patients with financial assistance programs. Maintain accurate and up-to-date documentation in all required systems and tracking mechanisms. Manage and organize patient and operational data using relevant database applications. Apply insights from patient interactions and operational observations to improve workflow, productivity, and quality of service. Perform other duties as assigned. License/Certification Pharmacy Technician license valid in state(s) of practice required. Experience 2 years of pharmacy tech experience required. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $23.50 - $36.36 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!