Specialty Pharmacy Medication Adherence Advocate

Shieldshealthsolutions; Richmond (NH); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Shieldshealthsolutions is seeking a hybrid Pharmacy Technician to provide exceptional care in specialty pharmacy management services. The ideal candidate needs to be a state-registered pharmacy technician with at least 2 years of experience and possess strong interpersonal skills. Responsibilities include ensuring medication adherence and effective communication with patients and service teams.

This position requires a high school diploma or GED, with a national CPhT certification preferred. Strong organizational skills and the ability to work independently are key.

Qualifications

• State-registered pharmacy technician required with 2+ years of experience.
• Nationally certified CPhT or equivalent preferred.

Responsibilities

• Provide exemplary care to hospital patients through custom medication management services.
• Communicate effectively with the patient service center regarding refill and appointment lists.
• Ensure patients remain on track with medication regimens.

Skills

Strong interpersonal communication skills

Highly proficient in Microsoft Office

Strong organizational and administrative skills

Ability to work independently

Education

High School Diploma or GED

Job description

Hybrid schedule: 1-2 days remote per week

The Company is seeking a highly motivated, self-starter willing to take on a challenging career with a fast-growing company in specialty pharmacy management services. We are looking for experienced pharmacy technicians registered with the State of employment. A national CPhT certification is preferred but not required. The ideal candidate works independently, builds strong relationships with patients, clinicians and internal Shields staff, and focuses on high patient quality and service. Detail orientation, strong administrative/organization skills, and a professional, empathetic communication style are required.

Job Duties

• Provide exemplary care to hospital patients through a full suite of custom medication management services
• Work seamlessly with clinic team, serving patients face‑to‑face and over the phone
• Educate prospective pharmacy patients about the benefits of hospital services and overall care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacy patient population
• Ensure patients remain on track with medication regimens, perform outbound therapy and medication adherence check‑ups, and secure refill prescriptions
• Communicate effectively with the centralized Patient Service Center regarding refill reports, zero‑fill reports, monthly outstanding reports, and appointment lists
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous or refrigerated medications
• Identify supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, Band‑Aids
• Answer, resolve, and triage inbound inquiries
• Perform refill reminder calls under pharmacist supervision
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with financial assistance forms
• Ensure appropriate documentation in all required systems and tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increase productivity, quality, and customer‑service standards
• Identify trends, resolve problems, recommend improvements, and implement change
• Actively participate in process improvement initiatives
• Act as a value‑added business partner to stakeholders throughout the organization
• Protect the organization’s value by keeping information confidential
• Continuously update knowledge through educational opportunities, professional publications, and organizations
• Willing to do whatever is necessary for the betterment of the Company
• Other duties as assigned

Skills

• Strong interpersonal communication skills
• Ability to work independently and demonstrate good judgment
• Strong verbal and written communication
• Highly proficient in Microsoft Office, especially Excel and Word; quickly learn other software programs and extract relevant information
• Strong organizational and administrative skills
• Solid computer skills, including Outlook, Teams, Word, Excel, PowerPoint, internet navigation, and web‑based platforms

Traits

• Organized, high‑integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Additional Traits

• Energetic, highly motivated team player with strong personal and communication skills; discretion and confidentiality essential for handling highly sensitive data

Specialties

• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology

Experience & Education

• Required: State‑registered pharmacy technician; nationally certified CPhT or equivalent strongly preferred
• Years of Experience: Required 2 years; Preferred 3-5 years as a Pharmacy Technician
• Education: High School Diploma or GED required

Equal Employment Opportunity

Shields Health Solutions provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.