Specialty Pharmacy Medication Adherence Advocate

Shields Health Solutions; Manchester (NH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Educational opportunities

Job summary

Shields Health Solutions is seeking a highly motivated Pharmacy Technician to join their team in Manchester, NH. This role offers a hybrid schedule with 1-2 days of remote work weekly, focusing on providing exceptional medication management services to hospital patients.

The ideal candidate will possess strong interpersonal skills, be detail-oriented, and have a State Pharmacy Technician registration. The position involves patient education, coordination of medication services, and ensuring high-quality patient care.

Qualifications

• State registered Pharmacy Technician.
• Minimum 2 years, preferably 3-5 years as a Pharmacy Technician.
• Ability to work independently and demonstrate good judgement.

Responsibilities

• Provide legendary care to hospital patients by managing medication services.
• Serve patients face-to-face and over the phone.
• Educate patients on medication management.
• Ensure patients adhere to medication regimens.
• Communicate effectively with Patient Service Center.

Skills

Strong interpersonal communication skills

Proficient in Microsoft Office (Excel, Word)

Ability to work independently

Strong organizational skills

Education

High School Diploma or GED

State registered Pharmacy Technician

Tools

Microsoft Excel

Microsoft Word

Job description

Hybrid schedule: 1‑2 days remote per week.

Overview

The Company is seeking a highly motivated, self‑starter who is looking for a challenging career with a fast‑growing company in specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shield staff. Applicants should be results‑oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in‑person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close‑knit team.

Job Duties

• Provide legendary care to hospital patients by providing a full suite of custom medication management services.
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face‑to‑face and over the phone.
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy's patient population.
• Ensure that patients remain on track with medication regimens—outbound therapy/medication adherence check‑ups; secure refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to the refill report, the zero‑fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, band‑Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance‑related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer‑service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value‑added business partner to stakeholders throughout the organization.
• Protect organizational value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills

Strong interpersonal communication skills; ability to work independently and demonstrate good judgement; strong verbal and written communication; highly proficient in Microsoft Office, especially Excel and Word; able to quickly learn other software programs and extract relevant information; strong organizational/administrative skills.

Traits

Organized, high‑integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology is a plus.

Experience and Education

• Required Licensure/Certification: State registered Pharmacy Technician; Nationally certified as a CPhT or equivalent is strongly preferred but not required. If additional licensure is needed, the applicant will commit to obtaining the required licensure within a mutually agreed timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required 2 years, Preferred 3‑5 years as a Pharmacy Technician.
• Education: High School Diploma or GED required.

Legal Information

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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.