Specialty Pharmacy Medication Adherence Advocate

RXinsider LTD.; Manchester, Northern (NH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Shields Health Solutions is seeking an experienced pharmacy technician for a hybrid role, combining hospital-based responsibilities with remote support. You will work with clinicians and patients to ensure optimal medication adherence and care.

The position requires state registration as a pharmacy technician and 2–5 years of experience; national CPhT is preferred but not mandatory. Strong communication and organizational skills are essential for success.

Qualifications

• Must be a state-registered pharmacy technician; national CPhT preferred but not required.
• High School Diploma or GED required; 2–5 years’ experience as a Pharmacy Technician preferred.
• Must obtain/licensure if required within agreed timeframe; continued employment contingent on licensure.

Responsibilities

• Provide full medication management services to hospital patients, in-person and by phone.
• Collaborate with clinic teams to support continued therapy and adherence.
• Educate patients on pharmacy services and outpatient medication needs.
• Support outpatient retail and specialty prescription needs.
• Manage and organize patient data in systems; ensure accurate documentation.
• Handle insurance-related issues including prior authorizations and financial assistance.

Skills

Communication

Independent work

Organizational skills

Education

HS Diploma or GED

State-registered Pharmacy Technician

Tools

Microsoft Excel

Microsoft Word

Job description

Hybrid schedule: 1-2 days remote per week

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills

Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must

Traits

Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other

Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician
• Education: High School Diploma or GED required

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