Specialty Pharmacy Technician

Shields Health Solutions; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

A health services leader in Albuquerque is looking for a Pharmacy Liaison to enhance patient care through effective medication management. The role involves building relationships with patients and healthcare professionals, ensuring medication adherence, and supporting pharmacy operations. Ideal candidates have a high school diploma, state registration as a pharmacy technician, and at least 2 years of experience. This position emphasizes teamwork, strong communication skills, and an empathetic approach to patient care.

Qualifications

• 2 years of experience as a Pharmacy Technician required; 3-5 years preferred.
• State registered pharmacy technician; CPhT or equivalent certification.
• Willing to obtain additional licensure if required.

Responsibilities

• Provide comprehensive medication management services to patients.
• Communicate effectively with clinic staff and patients for care coordination.
• Ensure patient adherence to medication regimens.
• Document in required systems and tracking mechanisms.
• Participate in process improvements and maintain data integrity.

Skills

Attention to detail

Strong organization skills

Empathetic communication

Understanding of patient care

Education

High School Diploma or GED

CPhT certification

Tools

Database applications

Job description

Job Purpose

Shields is seeking a highly motivated, self-driven professional who is eager to build a rewarding career with a fast-growing leader in specialty pharmacy.

This role requires someone who can work independently while fostering strong, credible relationships with patients, clinicians, and colleagues. The ideal candidate is results-oriented, positive, and committed to delivering exceptional quality and service. Attention to detail and strong organization skills are essential.

The successful candidate will be professional, approachable, and comfortable interacting with others both in-person and over the phone. Reliability, open-mindedness, and determination are key, along with empathetic communication and the ability to understand different perspectives. Most importantly, this individual must thrive as part of a close, collaborative team.

The Pharmacy Liaison provides integrated support to patients and pharmacists through a hands‑on approach to total quality patient care. This includes working closely with patients to ensure medication adherence using our tools and applications and encouraging specialty clinic patients to fully utilize the pharmacy’s superior care services.

As the liaison will be based within a medical center clinic, seamless integration with the clinic team – including doctors, nurses, and staff – is critical to success in this role.

Job Duties

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improve their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens—outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band‑Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer‑service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value‑added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Specialties

Knowledge of rheumatology, oncology and/or neurology a plus

Experience / Education

Required Licensure / Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3‑5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

EEO Statement

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.