Specialty Pharmacy Liaison — Patient Access & Coordination

UnitedHealth Group; Decatur (IL); On-site; USD 25,000 - 44,000; Full time

Job summary

UnitedHealth Group's CPS Solutions, LLC seeks a Specialty Pharmacy Liaison in Decatur, IL to coordinate pharmacy services across health systems. You will act as a bridge between patients, providers and pharmacies, handling prior authorizations, counseling, and data updates under a pharmacist's supervision.

Schedule is Monday–Friday, 8:00–4:30 or 8:30–5:00. Requirements include a high school diploma, IL Pharmacy Technician license, national certification (PTCB/ExCPhT), and recent technician

Qualifications

• High school diploma or equivalent.
• Active Pharmacy Technician license in Illinois.
• National Pharmacy Technician Certification (e.g., PTCB or ExCPhT).
• Recent work experience as a Pharmacy Technician.

Responsibilities

• Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation.
• Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation.
• Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices.
• Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations.
• Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers.
• Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes.
• Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards.

Education

High School Diploma or equivalent

Pharmacy Technician license in Illinois

National Pharmacy Technician Certification (PTCB or ExCPhT)

Tools

Pharmacy systems

Care management platforms

Microsoft Office (Outlook, Word, Excel)

Job description

UnitedHealth Group's CPS Solutions, LLC seeks a Specialty Pharmacy Liaison in Decatur, IL to coordinate pharmacy services across health systems. You will act as a bridge between patients, providers and pharmacies, handling prior authorizations, counseling, and data updates under a pharmacist's supervision.

Schedule is Monday–Friday, 8:00–4:30 or 8:30–5:00. Requirements include a high school diploma, IL Pharmacy Technician license, national certification (PTCB/ExCPhT), and recent technician