Specialty Pharmacy Liaison: Patient Access & Care Advocate

UnitedHealth Group; Springfield (IL); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase plan

401(k) contribution

Job summary

CPS Solutions, LLC, a part of the Optum family, is hiring a Specialty Pharmacy Liaison in Springfield, IL. The role coordinates pharmacy services, communicates with patients, and supports access to therapies under pharmacist supervision.

You will work with hospital teams to facilitate prior authorizations, benefits investigations, and timely therapy initiation, ensuring compliance and high-quality patient outcomes.

Qualifications

• High school diploma or equivalent.
• Active Pharmacy Technician license in Illinois.
• National Pharmacy Technician Certification (e.g., PTCB or ExCPhT).
• Recent work experience as a Pharmacy Technician.

Responsibilities

• Serve as primary contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation.
• Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation.
• Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices.
• Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations.
• Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers.
• Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes.
• Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards.

Job description

CPS Solutions, LLC, a part of the Optum family, is hiring a Specialty Pharmacy Liaison in Springfield, IL. The role coordinates pharmacy services, communicates with patients, and supports access to therapies under pharmacist supervision.

You will work with hospital teams to facilitate prior authorizations, benefits investigations, and timely therapy initiation, ensuring compliance and high-quality patient outcomes.