Specialty Pharmacy Liaison — Patient Access & Care

Optum; Sheboygan (WI); On-site; USD 37,000 - 67,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

401k/Stock options

Job summary

CPS Solutions, LLC, part of the Optum family, is hiring a Specialty Pharmacy Liaison in Wisconsin. The role focuses on coordinating specialty and retail services, improving prescription capture, and ensuring clear communication among patients, providers, and pharmacies.

Under pharmacist supervision, you will handle prior authorizations, financial aid support, and data updates while contributing to patient outcomes and program compliance. Based in Sheboygan, WI, with weekday hours.

Qualifications

• High school diploma or equivalent is required.
• National Pharmacy Technician Certification is required.
• Recent work experience as a Pharmacy Technician is required.
• Active Pharmacy Technician license in Wisconsin is required.

Responsibilities

• Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation.
• Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation.
• Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices.
• Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations.
• Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers.
• Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes.
• Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards.

Education

High school diploma or equivalent

National Pharmacy Technician Certification

Tools

Pharmacy systems

Care management platforms

Microsoft Office

Job description

CPS Solutions, LLC, part of the Optum family, is hiring a Specialty Pharmacy Liaison in Wisconsin. The role focuses on coordinating specialty and retail services, improving prescription capture, and ensuring clear communication among patients, providers, and pharmacies.

Under pharmacist supervision, you will handle prior authorizations, financial aid support, and data updates while contributing to patient outcomes and program compliance. Based in Sheboygan, WI, with weekday hours.