Specialty Pharmacy Liaison: Patient Access Advocate

Logan Health Medical Center; Kalispell (MT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Affordable health benefits

401(k) with generous matching

Tuition Reimbursement program

Employer paid life insurance

Logan Health Fitness Center discount

Job summary

Logan Health Medical Center in Kalispell, MT is seeking experienced pharmacy technicians to serve as liaisons supporting specialty pharmacy services. You will coordinate referrals, assist patients with onboarding, and help patients access medications and services across clinic settings.

The role involves coordinating prior authorizations, insurance verifications, and renewals, as well as identifying financial assistance to minimize barriers to treatment.

Qualifications

• Montana Pharmacy Technician licensure is required.
• Minimum of two years Pharmacy Technician experience.
• Nationally certified as a CPhT preferred.
• Experience in specialty pharmacy, cardiopulmonary, or oncology is a plus.

Responsibilities

• Coordinate specialty referrals: receive, review, and process medication referrals, gather required documentation, and track progress to support timely prescription fulfillment and treatment initiation.
• Guide patients through onboarding and educate about specialty pharmacy services, prior authorizations, medication fulfillment options, and access to resources.
• Support insurance approvals: verify benefits, coordinate prior authorization submissions and renewals, follow up on delays or denials, assist with appeals under pharmacist direction.
• Connect patients with financial support: identify assistance programs, complete applications, monitor approvals and renewals to reduce financial barriers.
• Keep treatment moving: coordinate refills, shipment scheduling, and prescription renewals; conduct refill reminders and escalation of clinical concerns to the pharmacist.
• Build strong working relationships: act as liaison among patients, providers, clinic staff, pharmacists, payers, and assistance programs.
• Maintain accurate referral, patient, prescription, and authorization records while protecting confidentiality and complying with regulations.
• Help improve pharmacy operations: contribute to workflow improvements, quality initiatives, and departmental goals.

Skills

Organizational skills

Communication

Proactive / self-starter

Technology proficiency

Education

Montana Pharmacy Technician licensure

Nationally certified as a CPhT (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

Logan Health Medical Center in Kalispell, MT is seeking experienced pharmacy technicians to serve as liaisons supporting specialty pharmacy services. You will coordinate referrals, assist patients with onboarding, and help patients access medications and services across clinic settings.

The role involves coordinating prior authorizations, insurance verifications, and renewals, as well as identifying financial assistance to minimize barriers to treatment.