Specialty Pharmacy Liaison

Logan Health Medical Center; Kalispell (MT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Affordable health benefits

401(k) with generous matching

Tuition Reimbursement program

Employer paid life insurance

Logan Health Fitness Center discount

Job summary

Logan Health Medical Center in Kalispell, MT is seeking experienced pharmacy technicians to serve as liaisons supporting specialty pharmacy services. You will coordinate referrals, assist patients with onboarding, and help patients access medications and services across clinic settings.

The role involves coordinating prior authorizations, insurance verifications, and renewals, as well as identifying financial assistance to minimize barriers to treatment.

Qualifications

• Montana Pharmacy Technician licensure is required.
• Minimum of two years Pharmacy Technician experience.
• Nationally certified as a CPhT preferred.
• Experience in specialty pharmacy, cardiopulmonary, or oncology is a plus.

Responsibilities

• Coordinate specialty referrals: receive, review, and process medication referrals, gather required documentation, and track progress to support timely prescription fulfillment and treatment initiation.
• Guide patients through onboarding and educate about specialty pharmacy services, prior authorizations, medication fulfillment options, and access to resources.
• Support insurance approvals: verify benefits, coordinate prior authorization submissions and renewals, follow up on delays or denials, assist with appeals under pharmacist direction.
• Connect patients with financial support: identify assistance programs, complete applications, monitor approvals and renewals to reduce financial barriers.
• Keep treatment moving: coordinate refills, shipment scheduling, and prescription renewals; conduct refill reminders and escalation of clinical concerns to the pharmacist.
• Build strong working relationships: act as liaison among patients, providers, clinic staff, pharmacists, payers, and assistance programs.
• Maintain accurate referral, patient, prescription, and authorization records while protecting confidentiality and complying with regulations.
• Help improve pharmacy operations: contribute to workflow improvements, quality initiatives, and departmental goals.

Skills

Organizational skills

Communication

Proactive / self-starter

Technology proficiency

Education

Montana Pharmacy Technician licensure

Nationally certified as a CPhT (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

Bring Your Pharmacy Experience Into a Patient-Focused Liaison Role!

Our Mission : Quality, compassionate care for all.

Our Vision : Reimagine health care through connection, service and innovation.

Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Logan Health is searching for experienced pharmacy technicians to serve as liaisons supporting our specialty pharmacy services!

This important role goes beyond traditional pharmacy technician duties. Working within our specialty pharmacy or a supported cardiopulmonary or oncology clinic, you'll serve as a trusted resource for patients, providers, and clinic staff, coordinate prior authorizations, and help patients access specialty medications and pharmacy services.

Here's what you'll be doing:

• Coordinate specialty referrals: Receive, review, and process medication referrals, gather required documentation, and track progress to support timely prescription fulfillment and treatment initiation.
• Guide patients through the process: Coordinate onboarding and help educate patients regarding specialty pharmacy services, prior authorizations,, medication fulfillment options, and available access to resources.
• Support insurance approvals: Verify benefits, coordinate prior authorization submissions and renewals, and follow up on delays or denials. Assist with appeals and reconsideration requests under pharmacist direction.
• Connect patients with financial support: Help identify assistance programs, complete applications, and monitor approvals and renewals to reduce financial barriers and prevent treatment interruptions.
• Keep treatment moving: Coordinate refills, shipment scheduling, and prescription renewals. Conduct refill reminders and adherence outreach, escalating clinical concerns or treatment barriers to the pharmacist.
• Build strong working relationships: Serve as a liaison among patients, providers, clinic staff, pharmacists, payers, and assistance programs to communicate updates and resolve medication access challenges.
• Stay on top of the details: Maintain accurate referral, patient, prescription, and authorization records while protecting patient confidentiality and following pharmacy and regulatory requirements.
• Help improve pharmacy operations: Contribute to workflow improvements, quality initiatives, and departmental goals that support timely access, medication adherence, and customer service.

Who you are:

• Independent and proactive: You're a self-starter who takes ownership, follows through, and works confidently without constant direction.
• Organized and focused: You can manage competing priorities, keep track of details, and move multiple tasks forward.
• Flexible and adaptable: You adjust to changing needs and feel comfortable working across pharmacy and clinic settings.
• A confident communicator: You're comfortable initiating conversations, asking questions, and working directly with providers, staff, and patients.
• Comfortable promoting services: You can explain the value of our specialty pharmacy, address concerns thoughtfully, and encourage patients to use our services while respecting their choices.
• Patient-focused and collaborative: You bring professionalism, empathy, and discretion to your interactions and work well with others to resolve challenges.
• Comfortable with technology: You're highly proficient in Microsoft Excel and Word and can quickly learn new software and find the information you need.
• Experience in specialty pharmacy, cardiopulmonary, or oncology is a plus!

Live and Work in Montana's Flathead Valley

Located in scenic Kalispell, our campus puts you close to everything the Flathead Valley has to offer. With Glacier National Park, Flathead Lake, two ski resorts, and countless hiking and biking trails nearby, you'll have access to year-round outdoor recreation. From days on the lake to weekends in the mountains, this is a place to build your career and enjoy life beyond work.

What we offer you!

• Monday - Friday schedule: No weekends or holidays!
• Competitive compensation
• Affordable comprehensive health benefits
• 401(k) with generous immediate employer matching
• Logan Health Fitness Center membership discount - 1/2 off
• Tuition Reimbursement program
• Employer paid life insurance
• and more!

If you're a confident communicator who takes initiative, stays organized, and enjoys building relationships, this could be your next step!

Qualifications:

• Montana Pharmacy Technician licensure required.
• Minimum of two (2) years Pharmacy Technician experience required.
• Nationally certified as a CPhT or equivalent preferred.
• Possess knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred.
• Highly proficient in Microsoft Office particularly Excel and Word required. Possess ability to quickly learn other software programs and extract relevant information required.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set prio