Specialty Pharmacy Account & Benefits Coordinator

Mercy; Maryland Heights (MO); On-site; USD 52,000 - 66,000; Full time

Job summary

Mercy is seeking a Specialty Account Coordinator I to manage patient accounts, verify insurance and benefits, handle denials and collections, and help patients access assistance programs. You will work closely with physicians, staff, and insurance providers to ensure accurate billing and compliance.

The role requires knowledge of oncology billing, strong communication, and a proactive approach to patient financial services, with Mercy standards guiding daily activities.

Qualifications

• Education: Some college hours in Business, Finance and/or Accounting related courses preferred.
• Licensure: Current State Technician license in good standing
• Experience: A minimum of 3 years related experience required including 1 year of relevant pharmacy experience.
• Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) is required within six months from start.

Responsibilities

• Coordinate patient accounts including insurance/benefit verification, rejection and denials management and collections.
• Assist patients in enrolling in assistance programs (drug copay cards, foundations) and monitor funds.
• Communicate with physicians, staff, patients and insurance companies; follow Mercy service standards.
• Serve as a resource for staff and patients; may act as Senior Pharmacy Technician as needed.

Skills

Interpersonal

Organizational

Analytical

Communication

Attention to detail

Problem solving

Stress management

Time management

Education

Some college hours in Business/Finance/Accounting

State Technician license

Certified Pharmacy Technician (CPhT)

Job description

Mercy is seeking a Specialty Account Coordinator I to manage patient accounts, verify insurance and benefits, handle denials and collections, and help patients access assistance programs. You will work closely with physicians, staff, and insurance providers to ensure accurate billing and compliance.

The role requires knowledge of oncology billing, strong communication, and a proactive approach to patient financial services, with Mercy standards guiding daily activities.