Specialty Pharmacy Access & Care Coordinator

HopeHealth, Inc.; Orangeburg, Northern (SC, KY); Hybrid; USD 37,000 - 52,000; Full time

Job summary

HopeHealth, Inc. is seeking a Specialty Pharmacy Technician to support patients receiving specialty medications by coordinating access, prior authorizations, and financial assistance. You will work with pharmacists, providers, clinics, case managers, and payers to ensure timely therapy and adherence.

The role emphasizes HIPAA compliance, 340B, ACHC/URAC standards, and efficient refill management in a busy clinical setting.

Qualifications

• High school diploma or equivalent required.
• Current Pharmacy Technician registration/licensure as required by state law.
• National Pharmacy Technician Certification preferred (PTCB/ExCPT).
• One year of pharmacy technician experience required; specialty experience preferred.
• Experience with prior authorizations, insurance billing, and patient assistance programs preferred.
• Strong communication, customer service, organizational, and documentation skills.
• Experience in FQHC, ambulatory care, HIV, Hepatitis C, or specialty pharmacy setting preferred.

Responsibilities

• Serve as a primary point of contact for specialty pharmacy patients.
• Coordinate new patient onboarding and therapy initiation.
• Conduct refill coordination and adherence outreach.
• Identify and address barriers to therapy, including cost and access.
• Document patient interactions accurately and timely.
• Coordinate medication delivery and shipment scheduling.
• Communicate with providers, nurses, and care teams about access to therapy.
• Provide updates on authorization status and patient needs.

Skills

Specialty pharmacy operations

Insurance verification

Communication skills

Organization & attention to detail

Pharmacy systems / EHR

HIPAA/340B/URAC knowledge

Education

High school diploma or equivalent

Pharmacy Technician registration/licensure

PTCB or ExCPT certification preferred

One year of pharmacy technician experience

Tools

Pharmacy systems

Electronic Health Records (EHR)

Insurance billing software

Job description

HopeHealth, Inc. is seeking a Specialty Pharmacy Technician to support patients receiving specialty medications by coordinating access, prior authorizations, and financial assistance. You will work with pharmacists, providers, clinics, case managers, and payers to ensure timely therapy and adherence.

The role emphasizes HIPAA compliance, 340B, ACHC/URAC standards, and efficient refill management in a busy clinical setting.