Specialty Infusion Manager – Chronic / IVIG

Crawford Thomas Recruiting; Carmel (IN); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

401(k) match

PTO & holidays

Life insurance

Short-term disability

Employee assistance

Learning & development

Travel & discounts

Referral program

Job summary

Crawford Thomas Recruiting in Carmel, IN is seeking a Specialty Infusion Manager to drive Chronic and IVIG patient referrals across a defined territory. You will collaborate with clinics, physicians, payors, and internal teams to deliver seamless service and grow revenue.

The role combines healthcare business development, relationship management, and territory strategy, with accountability for revenue growth, market share expansion, and delivering a superior customer experience.

Qualifications

• Proven business development and customer service experience
• 2+ years infusion services or related healthcare experience preferred
• Strong ability to sell healthcare services
• Knowledge of healthcare reimbursement processes preferred
• Bachelor’s degree preferred; equivalent experience considered
• Strong communication, organization, and problem-solving skills

Responsibilities

• Develop and maintain relationships with clinics, physicians, and payors to generate patient referrals
• Drive Chronic and IVIG referral growth within the assigned territory
• Collaborate with pharmacy, intake, nursing, and operations to ensure seamless service delivery
• Work toward net revenue and profit (EBITDA) goals
• Identify new business opportunities and expand market share
• Participate in sales meetings, training, and in-service presentations
• Analyze territory performance and develop strategic plans
• Address customer service issues and maintain strong client satisfaction
• Support managed care initiatives and pricing submissions
• Maintain accurate call reports, expense reports, and other documentation
• Build knowledge of relevant disease states, drug therapies, and reimbursement policies
• Assist with staff training and continuous improvement initiatives

Skills

Business development

Customer service

Healthcare sales

Territory management

Communication

Planning & organization

Time management

Independent work

Problem solving

Team collaboration

MS Office

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

SPECIALTY INFUSION MANAGER

Location: Carmel, IN

Work Arrangement: Territory-based / field role

Compensation: $110,000–$125,000 base salary + commission

Schedule: Full-Time

Industry: Home Infusion / Healthcare

Key Requirements

• Proven business development and customer service experience
• 2+ years of infusion services or related healthcare experience preferred
• Strong ability to sell healthcare services
• Knowledge of healthcare reimbursement processes preferred
• Bachelor’s degree preferred; equivalent experience considered
• Strong communication, organization, and problem-solving skills

Position Overview

We’re seeking a Specialty Infusion Manager to drive Chronic and IVIG patient referrals within a defined territory. You’ll build and manage relationships with clinics, physicians, and payors while partnering closely with pharmacy, intake, nursing, and operations teams.

This role combines healthcare business development, relationship management, and territory strategy, with responsibility for supporting revenue growth, expanding market share, and delivering a strong customer experience.

What You’ll Do

• Develop and maintain relationships with clinics, physicians, and payors to generate patient referrals
• Drive Chronic and IVIG referral growth within the assigned territory
• Collaborate with pharmacy, intake, nursing, and operations to ensure seamless service delivery
• Work toward net revenue and profit (EBITDA) goals
• Identify new business opportunities and expand market share
• Participate in sales meetings, training, and in-service presentations
• Analyze territory performance and develop strategic plans
• Address customer service issues and maintain strong client satisfaction
• Support managed care initiatives and pricing submissions
• Maintain accurate call reports, expense reports, and other documentation
• Build knowledge of relevant disease states, drug therapies, and reimbursement policies
• Assist with staff training and continuous improvement initiatives

WHAT YOU’LL BRING

• Proven experience in business development and customer service
• Strong ability to sell healthcare services
• Excellent planning, organization, and time management skills
• Self-motivated and able to work independently
• Strong critical thinking and problem-solving abilities
• Confident communication and conceptual thinking skills
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and SharePoint

Preferred

• 2+ years of experience in infusion services or a related healthcare field
• Familiarity with healthcare reimbursement policies
• Bachelor’s degree in business, healthcare, or a related field

Compensation & Benefits

• $110,000–$125,000 base salary + commission
• Benefits start on your first day
• 401(k) with 4% company match - no waiting or vesting period
• PTO, floating holidays, and paid holidays
• Company-paid life insurance and short-term disability
• Employee Assistance Programs supporting mental health and wellness
• Learning & Development Programs
• Employee perks and discounts on travel, cell phones, clothing, and more
• Generous employee referral program