Specialty Infusion Manager

KabaFusion; Rockford (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

401k with 4% match

PTO / Floating Holidays / Paid Holidays

Company-paid life insurance

Employee Assistance Programs

Learning & Development Programs

Discounts on travel and more

Generous employee referral program

Job summary

KabaFusion is seeking a candidate to drive Chronic and IVIG patient referrals in Rockford, Illinois. This position involves collaborating with cross-functional teams and managing key relationships with clinics and physicians to expand market share.

The ideal candidate has a Bachelor's degree and significant experience in business development within healthcare. Competitive compensation, benefits from day one, and a supportive work environment are offered.

Qualifications

• Bachelor's degree preferred, equivalent work experience considered.
• Proven business development and customer service experience required.
• Minimum of two years in infusion services or a related healthcare field preferred.

Responsibilities

• Drive patient referrals by managing relationships with clinics and physicians.
• Collaborate with teams for seamless service delivery and customer satisfaction.
• Achieve net revenue and profit goals while expanding market share.

Skills

Sales ability in healthcare services

Knowledge of reimbursement processes

Proficiency in Microsoft Office Suite

Planning and organizational skills

Critical thinking

Education

Bachelor’s degree in business, healthcare, or related field

Tools

Microsoft Office Suite

Job description

Job Summary

This position is responsible for driving Chronic and IVIG patient referrals within a defined territory. This role requires close collaboration with cross‑functional teams including pharmacy, intake, nursing, and operations. In addition, this position is accountable for achieving net revenue and profit goals, expanding market share, and supporting sales and marketing initiatives. Key customers include clinics, physicians, and payors.

Essential Duties and Responsibilities

• Cultivate and manage relationships with key referral sources, including clinics, physicians, and payors, to generate Chronic and IVIG patient referrals.
• Collaborate with pharmacy, intake, nursing, and operations teams to ensure seamless service delivery and customer satisfaction.
• Achieve net revenue and profit (EBITDA) goals by expanding market share and securing new business opportunities.
• Participate in sales meetings, training sessions, and in‑service presentations to support business development efforts.
• Analyze territory performance and develop strategic plans aligned with company objectives.
• Address and resolve customer service issues promptly, ensuring high levels of client satisfaction.
• Support managed care initiatives and assist with pricing submissions in coordination with sales leadership.
• Maintain accurate and timely documentation, including call reports, expense reports, and other required submissions.
• Develop and apply knowledge of relevant disease states, drug therapies, and reimbursement policies.
• Assist in training staff on customer service best practices and contribute to continuous improvement initiatives.
• Other related duties as assigned by supervisor or designee.

Education

Bachelor’s degree preferred, ideally in business, healthcare, or a related field. Equivalent work experience will be considered.

Experience

• Proven experience in business development and customer service is required.
• Minimum of two (2) years in infusion services or a related healthcare field preferred.
• Familiarity with reimbursement policies preferred.

Skills and Competencies

• Strong ability to sell healthcare services.
• Knowledge of reimbursement processes preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
• Excellent planning, organizational, and time‑management skills.
• Adaptable, self‑motivated, and capable of working independently.
• Strong critical thinking and problem‑solving abilities.
• Confident communicator with conceptual thinking skills.

What We Offer

• Competitive compensation
• Benefits start on your 1st day of employment
• 401k with 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company‑paid life insurance, short‑term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks… includes discounts on travel, cell phone, clothing and more…
• Generous employee referral program