Specialty Clinic Administrative Coordinator

Cedar County Memorial Hospital; El Dorado Springs (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Cedar County Memorial Hospital is seeking a Unit Secretary for the Specialty Clinic to provide front desk and administrative support, manage patient flow, and assist with medical records and referrals. The role emphasizes confidentiality and efficient, patient-centered service.

Responsibilities include scheduling, documentation, EMR entry, and collaboration with providers and staff to maintain smooth clinic operations in a rural setting.

Qualifications

• High School Diploma or GED required.
• 2-3 years clerical or medical office experience preferred.
• Prior experience in a healthcare setting preferred.
• Proficiency with EMR systems.
• Knowledge of medical terminology.
• Proficiency with standard office equipment.
• Strong organizational and interpersonal skills.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Greets patients and visitors in a professional and courteous manner.
• Answers and directs telephone calls promptly and professionally.
• Schedules for new and follow-up appointments.
• Confirms appointments and communicates scheduling changes.
• Maintains orderly patient flow throughout the clinic day.
• Assists with patient registration and demographic updates.
• Collects and verifies insurance and contact information.
• Communicates patient concerns or urgent needs to appropriate staff.
• Prepares and organizes patient charts prior to visits.
• Ensures documentation meets established standards, policies, and protocols.
• Files, scans, and indexes documents within the EMR system.
• Maintains confidentiality of PHI per HIPAA.
• Processes release of information requests.
• Ensure charts are complete and properly closed following visits.
• Enters provider orders into EMR accurately and timely.
• Submits referrals to specialists, ancillary departments, and outside facilities.
• Assists with insurance pre-authorizations for tests, imaging, and procedures.
• Tracks pending referrals and test results.
• Obtains outside medical records as requested by providers.
• Communicates results and instructions to patients as directed by provider.
• Assists providers with clerical needs during clinic sessions.
• Maintains office supplies and coordinates reordering.
• Assists with coordination of clinic forms and paperwork.
• Supports clinic billing staff with documentation follow-up when needed.
• Participate in quality improvement and process improvement initiatives.
• Maintains a clean, organized, and safe workstation.
• Demonstrates respectful, effective communication with patients and coworkers.
• Works collaboratively in a small-team rural environment.
• Utilizes appropriate chain of command for issue resolution.
• Attend staff meetings as required.
• Assists with orientation of new staff as directed.
• Supports cross-training efforts to maintain clinic continuity.
• Completes annual competencies and required training.
• Meets dress code standards and wears facility identification.
• Reports to work on time and as scheduled.
• Always maintains confidentiality and ethical conduct.
• Represents the clinic in a professional and positive manner.
• Performs other duties as assigned by supervisor or leadership within scope of training.
• Assists with special projects and community outreach activities as needed.

Skills

Organizational skills

Interpersonal skills

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

EMR systems

Job description

Cedar County Memorial Hospital is seeking a Unit Secretary for the Specialty Clinic to provide front desk and administrative support, manage patient flow, and assist with medical records and referrals. The role emphasizes confidentiality and efficient, patient-centered service.

Responsibilities include scheduling, documentation, EMR entry, and collaboration with providers and staff to maintain smooth clinic operations in a rural setting.