Specialty Bartender Palisades - Full Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 14,000 - 19,000; Full time

Job summary

Hollywood Casino Gulf Coast in Bay St. Louis, MS is hiring for a hospitality-focused bartender role. You will craft and serve cocktails, monitor guest intoxication, and resolve service issues while delivering fast, friendly service in a dynamic casino environment.

Responsibilities include maintaining product knowledge, upselling, cash handling, and adhering to health and safety guidelines. Must be 21+ with GED/HS diploma and able to work nights, weekends, and holidays.

Qualifications

• GED or High School Diploma; six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to count money and provide correct change.
• Must be able to work high-volume days, nights, holidays, and weekends.
• Familiarity with cocktail ingredients and proper mixing/pouring techniques.
• Ability to work in small, fast-paced, crowded environments.
• Ability to present information clearly and respond to questions from managers, clients, customers, and the public.

Responsibilities

• Provide upscale guest experience by making and serving craft cocktails and drinks.
• Monitor guest consumption of alcohol and intervene as needed according to guidelines.
• Resolve service problems according to established guidelines and escalate to Food & Beverage leadership as needed.
• Provide fast, friendly, professional beverage service.
• Maintain knowledge of all products, casino events, amenities, and promotions.
• upsell products to increase sales and guest loyalty.
• Operate and maintain all equipment and utensils per guidelines and safety procedures.
• Maintain a clean, stocked workstation in line with health and safety guidelines.
• Support superior customer service in line with department and company standards.

Skills

Interpersonal skills

Communication skills

Cash handling

Cocktail knowledge

Education

GED/HS Diploma

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for providing an upscale guest experience by making and serving craft cocktails and drinks.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership.
• Provides fast, friendly, professional beverage service to guests.
• Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.
• Suggests and upsells products according to amenity availability to increase sales and guest loyalty.
• Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines and presents drinks to guests as required. Adds garnishes according to established guidelines and standards.
• Prepares garnishes as needed that includes but is not limited to slicing, pitting, washing, storing, and stocking.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a Point of Sales System, ringing proper amount into the register and giving guest the correct change, accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• General Education Degree (GED) or High School Diploma; six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to count money and change correctly.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Must be familiar with cocktail ingredients and proper mixing and pouring techniques.
• Ability to work in small areas in a fast paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Language Skills

Must have good written and oral communication and organizational skills. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

Must successfully complete applicable responsible alcohol training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. This employee is required to stand for their scheduled shift(s) and must be able to stand and walk for long periods of time.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

While performing the duties of this job, employee is regularly exposed to flashing lights and possibly moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; and risk of electrical shock.

Employee is exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer

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